Prisca Abura

• Assisted in developing and executing sales strategies to meet monthly
and quarterly targets.
• Exceeded lead generation KPIs through strategic prospecting and
outreach campaigns.
• Supported the acquisition of new clients while fostering strong
relationships with existing accounts.
• Facilitated negotiations on pricing contracts and payment terms.
• Contributed to revenue growth by generating a steady flow of
salesqualified leads.
• Increased sales opportunities by effectively qualifying prospects and
understanding customer needs.
• Monitored orders, deliveries, and payments while preparing sales reports.
• Strengthened brand reputation with impeccable professionalism and
integrity.

• Facilitated highvolume inbound and outbound customer interactions
with professionalism.
• Resolved customer complaints while ensuring service excellence.
• Updated customer records and interactions in CRM systems efficiently.
• Supported achievement of KPIs related to response time, resolution rate,
and customer satisfaction.
• Coordinated escalation of complex issues for timely resolution.
• Developed strong relationships with customers fostering brand loyalty
and repeat business.
• Improved customer satisfaction by effectively handling complaints and
inquiries

• Evaluated agent performance through regular call monitoring and quality
assessments.
• Improved quality scores by providing targeted coaching and performance
feedback.
• Identified process gaps and recommended improvements that enhanced
customer experience.
• Provided constructive feedback to enhance communication accuracy and
improve customer satisfaction.
• Maintained high accuracy in quality audits, reporting, and compliance
monitoring.
monitoring.
• Contributed to increased customer satisfaction through continuous
quality improvement initiatives.
• Worked closely with team leaders to implement new strategies for
boosting agent productivity and morale.

• Assisted customers with repayment queries and devised payment plans.
• Updated financial records through reconciliations and managed accounts
receivable tasks.
• Crosspromoted products while fostering positive relationships with
customers.
• Exceeded monthly debt recovery targets by consistently achieving high
collection rates.
• Negotiated payment arrangements that improved customer repayment
compliance.
• Maintained compliance with company policies and collection regulations.

• Assisted in managing product displays to enhance visibility and support
sales efforts.
• Track competitor activity and observe market trends to inform
decisionmaking.
• Ensured pricing accuracy and upheld promotional standards consistently.
• Conducted regular store visits to assess product representation.
• Increased product visibility and sales through strategic shelf placement
and promotional displays
• Improved stock management and reduced outofstock occurrences
through regular inventory checks

• Assisted in driving sales growth through effective product placement.
• Supported maintenance of stock levels and ensured adherence to
merchandising standards.
• Facilitated the implementation of promotional strategies to increase
brand visibility.
• Verified accuracy of pricing and labelling for all products on display.
• Maintained high merchandising compliance standards across multiple
retail outlets