Priscilla Veigas

Responsibilities and Duties
•To provide operational HR support on a day to day basis.
•Managing Employee Personnel File, ensuring it is organize and up to date.
•Attendance Management
•Managing Leave and Attendance System
•Prepare reports, statistics and other correspondence under the direction of the HR Manager or Deputy HR.
•Provide advice to Head of Departments on identifying and solving HR related issues and Personnel legal compliance's.
•Manages administrative & HR related proceedings like preparation of offer letter, salary increase, promotion & transfer form, termination, bonus, holidays & policy updates.
•Overlooking HR Department as

. Trainer with customer care management to identify performance gaps and develop relevant training plans
•Deliver coaching (against plans) to support on-going performance improvements Recruiting, training and developing new sales and marketing teams.
•Facilitate new hire training and training of new systems, processes, products & services.
•Develop and maintain training modules and materials.
•Maintaining effective training programs and continuous monitoring of all service activity.
•Act as a focal point of contact with HR in regards to identifying training needs and delivering the appropriate training programs.
•Act as focal point of contact with the Marketing team to ensure proper communication delivery to the Customer Care team regarding updates on promotions, new offers, products and services.

•Provide coverage to assigned teams as the main point of contact in the absence of customer care supervisors.
•Actively feedback findings from QA team and develop and deliver appropriate improvement plans.
•Contribute to developing an upbeat and supportive culture.

ticket booking, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
•Prepare customer invoices and accept payment.
•Maintain computerized inventories of available passenger space and provide information on space reserved or available.
•Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
•Develop and maintain an extensive customer database.
•Assisting the Manager in implementing sales strategies for the company
•Carry out other tasks when assigned by Company

provide all necessary information to passengers and make their journey easier and comfortable.
•Welcome Passengers and Handling help desk counter.
•Carry out check-in, boarding and disembarkation procedures.
•Draft and hand over the necessary documents for the flight to the aircraft captain.
•Checking passengers in for flights
•Re-routing or re-booking passengers whose flights have been cancelled or delayed
•Assisting disabled passengers or those travelling with young children
•Giving passengers up-to-date information on flights
•Assisting passengers with all enquiries, including lost or delayed baggage
•Assisting staff in carrying out security checks as and when the situation arises
•Delivering high levels of customer service to passengers and those travelling through the airport