Customer Service
Dubai Airport
Total des années d'expérience :2 years, 6 Mois
Worked with Dubai Airport: APRIL2012-2013 JUNE
Assigned areas: Customer Service
Been in front for the company to meet the most attentive guest who need information and to show them around, meet their expectation.
Key Deliverables
• Meeting and greeting the entire guest who have booked and need special handling help in all terminals either arrival or departure.
• Working independently and exercising discretion in dealing with confidential and sensitive information.
• Maintain personal grooming as per the company's standards in order to represent a good company image.
• Handle customer complains professionally and relay any complicated issue to the supervisor for a speedy and effective solution.
• Receive guest upon arrival and guide them either EK. Lounges or departure gates.
Other Achievements
• Ability to handle different customers
• Excellent guest service and communication skills.
• Knowledge about handling guest and their needs.
2007:Red Carpet Hotel
Position;Receptionist
Duties
• Welcoming guests in a cheerful manner
• Asingning rooms and issue room keys
• Checking with the housekeeping departments that roomsare ready for occuption
• Noting requests for wake-up calls, transport arragements and other general enquires
• Settling guest's complaints with diplomacy in a polite manner
• Settling bills payments and expenses for guest who are checking out • Mainting safe deposit boxes
• Keeping records of guests arrival, day and time of checking in, length of stay and their special needs and preferences
• Managing the booking of rooms
2008-2009: Goetne Institute of professional studies Certificate in German Language and its culture.
2006-2007: Queens Beauty Institute. Diploma in beauty therapist e.g. Manicure, pedicure, body massage
2005-2006: Diversity institute of professional studies Certificate in Certificate in computer software application: Packages, Microsoft Office, Word, Excel, Access, Power point and Outlook.
Jan 2001-2004 Naivasha Girls High School: Certificate in secondary school education
Jan 1993-2001 Karuri Primary school: Certificate in primary school