Guest Service Team Leader
Yas Water World
مجموع سنوات الخبرة :22 years, 0 أشهر
Welcoming Guest, Providing information about the park and arrival process.
Ticketing, Annual membership, Site Tour, Maintaining clean and safe environment.
Resolving Guest complaint and ensuring that guest has a hassle-free time.
Managing customer service operations for rendering and achieving quality services.
Providing first line client & customer support.
Explanation on cash adds and cash out also assisting in departure process.
Ensuring a high-quality customer experience. Quarterly, Monthly & Weekly Rewards / Recognition.
Monitor process KPI’s, implementing and coordinating with various critical and key skill functions.
Adhering to customer’s complaints in regards to network related problems.
Technical troubleshooting on mobile devices.
Coordinating with the networking team in Australia to resolve mobile network issues.
Worked for FIS (Fidelity National Information services) Accounts Receivables Collection’s. BPO as Customer Relations Manager
Key Responsibilities:
Assisting and maintaining financial records for U.S based banks and financial institutes.
Key Responsibilities:
Renewal of Motor Policies, intimating clients about their renewals calculating premium.
Providing quotations to the client.
Servicing of the existing clients, coordinating with the Insurers and the Clients.
Opening Job Cards, attending to Customer Queries, Fault finding.
Preparing estimates as per Job order, approval for jobs to be carried out.
Final Trial before delivery of the vehicle.
HSC
N.C.V.T (National Council of vocational Training) Mumbai. Apprentiship
SSC