Senior Application Analyst
Netcracker Technology Limited Pune
Total years of experience :13 years, 7 Months
Client 1: Vodafone Hungary - Telecom Industry
Client 2: Zain Riyadh- Telecom Industry
Client 3: Globe- Philippines - Telecom Industry
Client 4: Rakuten- Tokyo - Telecom Industry
Team Name: Emergency Recovery Team (ERT)
Currently working in the Emergency Recovery Team
(Application Support and Maintenance project) with Netcracker
Technology Limited for multiple clients
The core technologies used in the project is Monitoring Grafana
tool which has health indicators of live servers, DB servers,
performance graphs etc
Supporting for production deployment by arranging call,
involving required people on call and making sure deployment
get complete, Monitoring Applications Pre and Post deployment
Issues handled from Severity 1 to Severity 5. Giving support on
fallout recovery on live issues
Daily activities include Monitoring, Tickets handling (Creating
ticket and chase with required people to get it resolved/closed),
Daily reports
Collaborated with Stakeholder, Cross teams to evaluate and
recommend solutions to complex problems and requests
Incident Management, Monitoring Server application,
performances, SQL, Change/ release management for telecom
industry, monitoring cron generated reports
Others tasks include housekeeping of servers, DB, config
changes, running test cases, etc.Client 1: Vodafone Hungary - Telecom Industry Client 2: Zain Riyadh- Telecom Industry Client 3: Globe- Philippines - Telecom Industry Client 4: Rakuten- Tokyo - Telecom Industry Team Name: Emergency Recovery Team (ERT) Currently working in the Emergency Recovery Team (Application Support and Maintenance project) with Netcracker Technology Limited for multiple clients The core technologies used in the project is Monitoring Grafana tool which has health indicators of live servers, DB servers, performance graphs etc Supporting for production deployment by arranging call, involving required people on call and making sure deployment get complete, Monitoring Applications Pre and Post deployment Issues handled from Severity 1 to Severity 5. Giving support on fallout recovery on live issues Daily activities include Monitoring, Tickets handling (Creating ticket and chase with required people to get it resolved/closed), Daily reports Collaborated with Stakeholder, Cross teams to evaluate and recommend solutions to complex problems and requests Incident Management, Monitoring Server application, performances, SQL, Change/ release management for telecom industry, monitoring cron generated reports Others tasks include housekeeping of servers, DB, config changes, running test cases, etc.
Skills: Data Analytics · MIS Reporting · Project Monitoring · Incident Management · Service Delivery Management · WebLogic · Manual Testing · Change Management · Service Deployment · IT Business Analysis
Digital Marketing Manager- Medical Billers and Coders
Content-SEO management, Social Media Promotion, Google Analytics, Microsoft - Bing, Web master tool, Tag Manager, Word Press sites, Yost Plugin, Website Optimization, SEO, Keyword Ranking, On-page Optimization, Off-Page Optimization, Dashboards, f on a Social Media Marketing, Understanding of the UX/UI aspects, Marketing funnel, Web analytics, CPA, CPC, Email Campaign, Webinars, Keyword planning, brand promotion
Company: eClerx Services Limited Pune
Job Title: Senior Business Analyst
Duration: July 2010 - September 2019
Client: Dell
Team Name: Digital Marketing & Business Analyst
8 years of experience in CMS (Content Management
Systems) for fortune 500 company
For the web-based applications, managed the content on
web site through CMS-Web Design Tool
Creating and updating E-Commerce portal system web
pages throughout the globe and testing them on stage/pre
deploy environment before going live, to get assured of
entire web applications runs properly
Post task completion audits the pages and fixed the mix
language issue by highlighting it to specific language
holders and get localization done
Involves creation of pages in respective languages for all
Global countries, managing the URL Structure, URL
Normalization, and Managing Navigation of pages, 3rd
party link management, Advertisements, Redirection, Form
creation on pages
Managing Corporate and E-Commerce Website Content &
Promotion
Translation Management Tools (SDL), Quality Workflow
tool, Web Asset Management
Ensures compliance with design, brand, legal, UAT testing,
sharing and flow of content, assets, and metadata with
Business teams
Worked on an agile methodology (Scrum) for managing
tasks, JIRA, and CMS
Bachelor in Computer Sci. & Engg. From Shivaji University Kolhapur with 61.28% Diploma in Computer Sci. & Engg. From M.S.B.T.E. Mumbai with 60.00% SSC from Maharashtra State Board with 60 %