Electricity Operations Planner
Vector Ltd NewZealand
Total years of experience :19 years, 5 Months
An energetic young professional possessing strong background in operational, maintenance and administrative roles for various successful organizations in New Zealand. Passionate about working in fast-paced surroundings with ability to multi-task, a good understanding of customer mindset with proven experience for over 12 years. At present working in power industry for Vector Ltd Auckland, as an Operations Planner in nerve centre of electricity “Control Room”. I consider myself as a stable and diligent professional looking for extensive successful organisation for a better career prospect.
• Planning, switching and maintaining operations of Electricity Voltage Distribution Network - 11kv, 22kv, 33kv and 400volt for planned and reactive power outages.
• Co-ordinate all planned works and Live Line operations on the electrical network to ensure system availability is always kept to a maximum.
• Protect networks resilience and customers while enabling network growth, maintenance and reinforcement works.
• Recording completed work in database and reactive short notice outages that impact customers & advising or escalating to management of any risks to Vector.
• Manage all documentation for planned work, including isolation requests.
• Process and facilitate planned work involving customer supply interruptions.
• Issuing operational equipment plate numbers to ensure number uniqueness and Administering/Allocating Asset Numbering System.
• Administer the Key management system and network change process.
• Liaison with Field Service Providers, Vectors key Account Managers, Operations controllers, Network support services, External comms team and Transpower is crucial to the success of this role.
• Reporting and analysis using various systems (e.g., SABI Portal, Siebel Energy, GIS, HVSPEC, SCADA, Microsoft Outlook, PowerPoint, Excel, BI Report Server, Google maps, Yammer, SharePoint, Citrix Receiver, Gentrack Installation system, Command Centre for Cardax key system and Salesforce)
• Maintain up to date operational standards by carrying out routine reviews.
WORK EXPERIENCE
• Planned Work and Outages Advertising (PONs)
• Management of Networks Pool of Personal Protection Equipment (PPE).
• Maintaining smooth running of the department, making sure the kitchen, stationery and meeting rooms are updated with supplies and requirements ensuring stock levels are never exhausted.
• Provide support to the Networks team in areas such as, catering, and stationary requests and support to the Networks Executive Assistant as required.
• Advertisement of Planned Outage Notification
• Reporting and analysis using various systems (e.g., SABI, Siebel, GIS)
• Liaising with Electricity Operational Centre, Field Service Coordinator and Vector Key Accounts Manager.
• Managing urgent customer communication in-line with External Communications guidelines.
• Provide administrative and systems support as required including transactional assistance, including but not limited to raising purchase orders, invoices and creating projects within SAP.
• Ensure that support services are being provided in the most efficient way possible and with the highest degree of accuracy.
WORK EXPERIENCE - TEMPORARY ASSIGNMENTS
• Communicating with clients/suppliers Via Emails, Phone, face to face.
• Organizing client/office gathering/meetings. Arranging food and drinks
• Booking Accommodation for clients. Hotel booking for Clients.
• All sorts of Administrative Task. Making sure all areas are well maintained and if required emailing service desk for any maintenance issue (Aircon, office lights, Security doors and alarms).
• Keeping track of couriers for staff member. Emailing relevant staff members for their courier/mail/parcel.
• Ordering Office Supplies like keeping track of kitchen stock making sure all is up to date.
• Keeping record of office supplies like stationery items. Order placed via online system. Making sure that all the staff members needs/requirements are up to date.
WORK EXPERIENCE - TEMPORARY ASSIGNMENTS
• Communicating with applicants Via Emails, Phone, face to face walk-in clients. Attending walk in clients.
• Resolving any query in relation to Visa Applications. Queries like Visa processing time frame, Visa eligibility, Documents required for any visa type, Passport inquiry.
• Educating Applicants on how to prepare documentation for lodging Visas. Receiving over 70 calls per day.
• Educating existing and new applicants on website and guiding on visa process.
• Replying to all visa related queries via emails (over 80 emails a day).
WORK EXPERIENCE
Woolworths Master -Online order inquiry, placing orders, Dealing with customer complaints. Woolworths Everyday Rewards Loyalty Programme - Educating customers on benefits of rewards card via phone, emails, and webchat. Woolworths Insurance - Administration tasks (Data update) Woolworths Vodaphone - Outbound Sales Representative
• Communicating with customers Via Emails, Phone, Web chat
• Resolving any query in relation to Customers Loyalty Card
• Educating Customers on promotions
• Updating personal details
• Registering/Deregistering Accounts & Receiving 80 and over calls a day.
• Selling Broadband Plans