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Priya D'Souza, Quality and Compliance Agent

Priya D'Souza

Quality and Compliance Agent

Qatar Aviation Services

Location
Qatar - Doha
Education
Master's degree, Post Graduation in Business Management
Experience
5 years, 11 Months

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Work Experience

Total years of experience :5 years, 11 Months

Quality and Compliance Agent at Qatar Aviation Services
  • Qatar - Doha
  • October 2013 to February 2015

*Working with Quality Team till date in Documentation Control Team
*Supporting superiors on collecting data/review of key metrics and operational process that drive KPI results.
*Taking care of all Admin work of the department.
*Working as Secretary to Quality Manager.
*Worked for ISAGO Certification and achieved it.

Customer Service Agent at Qatar Airways
  • Qatar - Doha
  • April 2009 to September 2013

*Worked for all major airlines as acting Lead agent.
*developing customer acquisition strategies and running customer loyalty programs.
* Good work experience with multinational and multi-cultural environment

Education

Master's degree, Post Graduation in Business Management
  • at Mangalore University
  • April 2007

Participated in the 5 days management development programme in Export-Import Business and Procedures.

Specialties & Skills

Customer Service
+Endorse 0
Administrative
+Endorse 0
Good at Documention control
+Endorse 0
Microsoft Tools
+Endorse 0
Good at Word and Excel
+Endorse 0

Languages

Hindi
Expert
Arabic
Beginner
Kannada
Expert
English
Expert

Training and Certifications

Fire Safey Training (Training)
Training Institute:
British Airways
Date Attended:
March 2012
Duration:
8 hours
Export Procedures & Documentation (Training)
Training Institute:
Ministry of Small Scale Industries
Date Attended:
November 2006
Duration:
40 hours
ACSI Check-in (Training)
Training Institute:
Gulf Air
Date Attended:
September 2011
Customer Service Excellence (Training)
Training Institute:
QAS
Duration:
8 hours
British Airways- Fly Ability (Training)
Training Institute:
British Airways
Date Attended:
January 2012
Duration:
8 hours

Hobbies

  • Reading, browsing