Process Trainer
Tanfeeth LLC
مجموع سنوات الخبرة :14 years, 3 أشهر
Was promoted a training associate with L&D through internal job posting.
So far its an amazing experience to move to an unknown territory and making it your own.
Achieves staffing objectives by recruiting and evaluating job candidates; advising managers; managing relocation and intern program.
Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
Determines applicant requirements by studying job description and job qualifications.
Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.
Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.
Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
Manages new employee relocation by determining new employee requirements; negotiating with movers; arranging temporary housing; providing community introductions.
Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.
Manages intern program by conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; coaching interns; advising managers on training and coaching.
Avoids legal challenges by understanding current legislation; enforcing regulations with managers; recommending new procedures; conducting training.
Identifying, evaluating and managing new business opportunities and marketing initiatives.
Establishes relationships with New and existing clients and communicating with all generated prospects.
Counseling Organizations and highly skilled professionals to guide them and provide them with the best possible suggestions as per their training requirements.
Responsible for achieving sales targets.
Preparing and presenting business proposals & presentations as for the requirement of the client.
Manage existing client relationships by developing account strategies and project plans, as well as client-specific marketing and training plans.
Deploys social media programs and technologies to create innovative and creative campaigns in support of product, brand and marketing initiatives.
Responsible for the development of event strategy that delivers business objectives. Duties may include creative input, sourcing and managing external service providers, sourcing venues, guest speakers and entertainment, organizing agendas, guest and invitee lists and invitations
Out calling the customers to sell motor insurance with Rakbank.
Building leads and follows ups to achieve targets.
Multi-tasking and giving the best premium rate to the customer as per customer needs.
Ensuring Targets are met on monthly basis.
Meeting Service level requirements as per Company standards.
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Out calling the Customers in United Kingdom, to Sell Mobile phone contracts.
Responsible for smooth business delivery as per the client delivery models and achieving the respective internal & external business targets and goals.
Collecting and analyzing data to monitor the level of customer service.
Completing all administrative tasks and updating records.
Ensuring telephone call is answered within a 15 second time frame.
Maximizing every sales inquiry.
Offer customers alternatives and up-selling.
Quality Monitoring calls for compliance as per the US state regulations.
Making quality checks reports on daily basis and publishing it to the clients.
Keeping a tab on completion for the team and sharing it on weekly basis.
Part of the checker program, and accountable to complete checks for the team, and give feedback to the associates.
Appointed as the SPOC for the team to answer process related queries to fellow colleagues and new hires
Collecting Debts on credit cards, with keeping customer service in mind.
Providing Hardship arrangements to customers with difficulty in paying off debts
Responsible for smooth business delivery as per the client delivery models and achieving the respective internal & external business targets and goals.
Attending Inbound/Outbound calls for guest calling for inquiries about restaurants, tariffs and hotel reservations.
Setting up Wake up calls for guests in the hotels.
Providing assistance with room amenities.
Delivering Faxes and messages on timely manner to the guest.
Adhering to the Tata Code of Conduct, with guests and fellow colleagues