بريا SUDAN KAPOOR, Property Consultant

بريا SUDAN KAPOOR

Property Consultant

Achiever Properties LLC

البلد
الإمارات العربية المتحدة
التعليم
بكالوريوس, Bachelor of Arts
الخبرات
21 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :21 years, 3 أشهر

Property Consultant في Achiever Properties LLC
  • الإمارات العربية المتحدة - دبي
  • يونيو 2021 إلى مايو 2023

• Lead Generation by proactive care calls, networking, referrals and attending industry events for acquisition of properties for rent, sale, and property management.
• Conducted comprehensive research on the real estate market, providing clients with data -backed comparative market analysis to support informed property-purchase decisions.
• Provided end to end client guidance regarding market conditions, mortgage options and legal requirements.
• Maintained an extensive and meticulously organized database of properties available for sale and rent, optimixing efficiency in client property searches.
• Expertly conducted negotiations on behalf of owners and clients, ensuring mutually beneficial outcomes.
• Executed multi-faceted marketing stratergies, encompassing property listing, writing advertisements, open houses, social media exposure and sucessfuly conducting viewings and closing the deal.
• Working with cross-functional teams to maintain a consistent flow of documentations required pre-post and during deal closure(Form F/Lease Agreement/NOC’s/SPA)
• Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
• Demonstrated a track record of successfully closing deals from initial contact to finalizing rent or sale agreements.

Operations & Business Development Manager في D&T Group LLC
  • الإمارات العربية المتحدة - دبي
  • فبراير 2018 إلى مارس 2020

•• Successfully launched "The Butcher-Burger Bar" project within pre-determined budgets, adhering to timelines and maintaining high-quality standards.
• Oversaw all project phases, including sourcing and finalization of the location, pre-post construction, stages design, procurement, and launch, ensuring smooth execution and successful development against implemented SOP’s/SLA’s.
• Recruited, hired, and trained crew members /back of the house(adminstartion team) on application of projects, customer relations and customer service for efficient operations.
• Implemented effective operational strategies to optimize production, safety, equipment performance, and overall quality.
• Proactively reduced operating costs by analyzing variable expenses, renegotiating contracts with vendors/suppliers, and implementing measures to prevent losses, resulting in improved profitability.
• Addressed customer concerns with suitable solutions.
• Implemented stringent quality control measures, leading to reduced downtime and increased revenue, while enhancing the overall customer experience.
• Demonstrated exceptional customer service skills by promptly resolving issues and ensuring customer satisfaction both in the restaurant and through third party delivery partners.
• Established and nurtured profitable partnerships with local businesses, driving sales growth and increasing order volumes.
• Actively participated in high-profile events such as the Formula-1 Grand Prix, Groove on the Grass, Yas Winter Carnival, and Etisalat Beach Canteen, leveraging marketing strategies and materials to enhance brand visibility and generate business.
• Developed and executed advertising strategies, including the creation of marketing materials such as flyers and advertisements, and effectively utilized social media platforms to maximize company exposure and reach a wider audience.
• Implemented successful promotional campaigns and new product launches, contributing to increased brand awareness and customer engagement.
• Ensured Complainec with relevant local regulations, laws and internal policies.
• Updated the higher management on regular basis on perfomace of the store/staff /products by presenting reports and feedback.
• Worked closely with the finance team on the reconciliation of finances, reports on budgets and other required expenses.

Front Desk/Location Manager في Kidville Nursery
  • الإمارات العربية المتحدة - دبي
  • مارس 2011 إلى يناير 2018

• Raised awareness about the critical role of early years' education in child development, instilling confidence in parents and families.
• Successfully achieved enrollments for the assigned center by implementing advanced conversion techniques of booking and conducting facility tours, email follow-ups, open house events, promotions, referrals, and community outreach initiatives to attract and onboard new customers.
• Cultivated a customer-centric ethos across all business functions, establishing an environment that prioritized exceptional customer service and elevated customer experiences.
• Conducted thorough analysis of sales trends, strategies, and competitor insights to drive revenue generation and market positioning.
• Managed web administration tasks encompassing promotions, updates, and semester launches, ensuring an engaging and up-to-date online presence.
• Demonstrated adeptness in resolving customer concerns and issues promptly and professionally.
• Regularly updated senior management and team members with pertinent nursery admission and enrollment data, providing valuable insights for strategic decision-making.
• Proactively led sales initiatives through effective upselling strategies, leading to increased revenue.
• Maintained and consistently updated all nursery policies and procedures, ensuring seamless consistency throughout the registration and re-enrollment processes.
• Advised prospective parents and stakeholders on the school's value proposition, program offerings, fee structures, and services, utilizing multiple communication channels.
• Collaborated with Nursery Manager for the assessment of prospective pupils in adherence to admissions policies and Ministry of Education regulations.
• Developed, assessed, and streamlined policies, SOP’s /SLA’s and documentation.
• Worked with cross function teams to execute and strategize enrollment KPI’s to meet and exceed admissions/retention targets.
• Collaborated with the Nursery Manager/MD to conceptualize and implement effective programs and campaigns, including referral schemes and feeder school partnerships.
• Regularly refined admissions documents, parent communication platforms, templates, and marketing collateral to ensure accuracy and alignment with best practices.
• Cultivated and nurtured relationships with feeder schools, universities, local businesses, education agents, and other entities to optimize pupil recruitment and retention.

Senior In-Flight Manager في Jet Airways Pvt LTD
  • الهند - مومباي
  • مايو 2000 إلى يونيو 2010

• Consistently improved customer experience by generating daily flight reports, addressing passenger concerns, and providing recommendations for remedial action.
• Conducted pre-flight briefings to ensure all crew members were informed about flight safety requirements, promoting a culture of safety and preparedness
• Demonstrated proficiency in developing and streamlining systems, resulting in enhanced operational effectiveness and the achievement of operational goals within cost, time, and quality parameters.
• Interacted with airport authorities to ensure compliance with various statutory obligations at domestic and international airports, ensuring smooth operations and adherence to regulations.
• Effectively managed complex situations during flights while maintaining company standards and ensuring flight safety parameters were upheld.
• Timely resolution of service-related problems, addressing customer concerns and ensuring high levels of customer satisfaction.
• Managed and archived quality documentation, actively participating in internal and external quality audits to ensure adherence to quality standards.
• Collaborated with Safety and Service Department Managers to organize and conduct quarterly quality standard training sessions for new and existing staff, ensuring continuous improvement and adherence to quality standards.

الخلفية التعليمية

بكالوريوس, Bachelor of Arts
  • في Mumbai University
  • مارس 2004

Specialties & Skills

Business Development
Real Estate
Customer Service Management
Operations Management
TIMELINES
CLOSING (SALES)
RESEARCH
CUSTOMER SATISFACTION
CUSTOMER SERVICE
NEGOTIATION
REAL ESTATE
PROCUREMENT
QUALITY CONTROL
WRITING

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

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اللغات

الانجليزية
متمرّس

الهوايات

  • Sketching & Travelling