Hostess
PizzaExpress uae
Total years of experience :8 years, 3 Months
Responsible for giving the guests the best possible hospitality experience
* Greet and welcome guests promptly in a warm and friendly manner.
* Assist guests with table reservation and seating.
* Ensure guests are serviced within specified time.
* Ensure good knowledge of menu and presentation standards.
* Speak with guests and staff using clear and professional language
* Answer any questions regarding menu and assist with menu selections.
* Anticipate unexpected guest need and reacts promptly and tactfully.
PRIYA THAPA
Hostess
Expertise in F&B Service
Anticipate Guest Needs & making recommendations
Up-selling
Keeping track of stock Ordering Stock Replenishments
Service Excellence
Cash Management
Training new & existing employees
Cross-selling
Apply service techniques correctly at all times, and serve Food & Beverage
items with enthusiasm.
* Record transaction/orders in Point of Sales systems at time of order.
* Communicate with the kitchen regarding any menu questions, the length
of wait and product availability
* Communicate additional meal requirements, allergies, dietary needs, and
special requests to the kitchen.
* Check with guests for feedback on each food course and beverages.
* Reviews order dockets ensuring accurate and timely preparations for order
requirements accordingly.
* Present accurate final bill to guest and process payment.
* Ensure the restaurant is always kept clean and organized, both at the front
as well as the back of house areas.
* Ensure that hotel brand standards and SOP's are consistently
implemented.
* Complete closing duties, restocking items, turning off lights, etc.
* Any duties related to F&B service assigned by the manager
Station holder.
* Responsible for the pass counter during breakfast, lunch & dinner
operations.
* Table setup for breakfast, lunch and dinner operations.
* Taking guest reservations for all operations through telephone calls.
* Responsible for buffet tags and setups.
Education Bsc in hospitality and tourism management