Electronic Monitoring Center
First Security
مجموع سنوات الخبرة :9 years, 6 أشهر
KEY ACHIEVEMENTS
• Work to be scheduled - examining jobs that are given from Department of Correction.
• Scheduling Field Officers all over New Zealand.
• Answering calls from Department of Correction about verifying profiles of Occupants.
• Constant welfare check of Field Officers.
• Maintaining roster and scheduling Field Officers to jobs according to their location and roster.
• Maintaining protocols and all other rules and regulations before sending or giving job.
• Following the updated Framework Process as per Department of Corrections.
• Checking signals of devices (GPS, Smart Beacon, Smart Tag, Home unit) when Field Officer is at site
• Confirming the health and safety issues with Field Officer and putting that in visit box for next visit also informing the Department.
• Calling Field Officers to inform the whole team about their estimated arrival time to a site.
• Monitoring devices assigned to prisoners and their disruptive behaviour while FO onsite, request appropriate emergency responses to violent disturbances and emergent medical incidents.
• Ensuring adherence to all communication procedures, guidelines, policies, and best practices.
• Request for technical feasibility
• Main point of contact for guests regarding directions, services, complaints and general enquiries, effectively building relationships and customer loyalty through excellent customer service skills.
• Monitored and continually evaluated site to identify and escalate identified security incidents, potential hazards, risks through inspections, patrols and assessment of internal controls/policies.
• Facilitated briefings with employees to ensure understanding of projects/assignments/tasks.
• Administrative tasks included data entry, data management, reception, report writing, filing
• Updating and maintaining records from information retrieved during calls with customers into the system, ensuring concise data on bookings, schedules for manager, supervisors and guests.
• Attending to all incoming guest calls from guests and employees to deliver excellent service.
• Building strong relationships with customers and guests by going the extra mile for them.
• Ensuring adherence to all communication procedures, guidelines, policies, and best practices.
• Performed bookkeeping and basic accounting duties spanning across daily banking activities, payment processing, recording transactions, updating ledgers and bank reconciliations.
• Produced financial reports in alignment with consolidated data for senior management’s perusal.
• Attended to incoming customer calls, providing excellent customer service throughout.
• Supported account/portfolio management areas such as managing clients’ schedules, organising meetings, resolving clients’ issues, fulfilling clients’ requests and maintaining satisfaction levels.
Contributed to revenue generation by closing B2B sales and introducing new business.
Accounting, Finance, Economics, International Business, Advanced Accounting
Bachelor of Business Administration