Priyanka Kumar

Product Leadership & Impact:
• Led end-to-end product development for an enterprise platform used by 200+ daily users across 15+ integrated modules, including workflow automation, compliance monitoring, and process optimization with Tableau dashboards and API integration; the launch improved operational efficiency and received positive user feedback.
• Reduced end-to-end processing time by 65% through user research-driven workflow re-engineering; conducted 25+ stakeholder interviews to identify pain points and validate solutions.
• Achieved 200+ user adoptions within 30 days of launch with 95%+ satisfaction; reduced post-launch change requests by 30% through rigorous prototyping and user acceptance testing with 50+ end users.
Cross-Functional Execution:
• Managed cross-functional team of 9 (6 Engineers, 2 QA, 1 PM) through Agile sprints; prioritized 200+ user stories in Jira using MoSCoW framework, accelerating delivery timelines by 20%.
• Created comprehensive product documentation (BRD/FRD/SRS) that eliminated ambiguity and streamlined engineering handoffs.
Technical Product Management:
• Architected 20+ API integrations connecting enterprise systems, third-party services, and government databases; reduced manual data entry by 50% through automated data flows.
• Designed bi-directional system synchronization ensuring real-time data consistency across platforms.
• Delivered a compliance monitoring system reducing manual oversight by 40% through automated tracking and audit-compliant document management.
• Implemented dynamic limit management and real-time tracking, decreasing manual reconciliation by 15%.
User Adoption & Quality:
• Trained 50+ end users personally and mentored 5+ junior analysts on product management best practices.
• Earned "Exceptional Business Analyst" (2023-2024) by creating PRDs / BRDs and using Figma to prioritize features, resulting in a defect rate below 2% across 25+ annual B2S SaaS deployments.

• Designed an Inventory Management System for the catering industry, achieving 70% efficiency gains.
• Conducted market research, defined product scope, and documented a comprehensive SRS with 30+ functional requirements.

• Built end-to-end Hotel Management System (Front Desk, POS, HRMS, Housekeeping,
Maintenance), improving operations by 75% through workflow digitization across 8
modules.
• Conducted user research with hotel staff, created wireframes in Zoho, and documented over
50 feature requirements, which guided the development team and streamlined the design
process.
• Defined MVP scope and Agile roadmap, aligning business goals with technical feasibility.

• Delivered four major product upgrades for Marsh McLennans risk management platform by mapping 150+ data
specifications and executing 200+ test cases, resulting in a 35% reduction in post-deployment defects.
• Supported enterprise IT initiatives across Oracle Database and SAP BusinessObjects, contributing to system
upgrades, performance optimization, and ongoing maintenance.
• Led Oracle database migration from v8 to v12 with zero downtime and 99.9% data accuracy using Informatica
PowerCenter; expedited the go-live timeline by 20% through proactive requirement clarification and coordination.
• Consolidated fragmented datasets into SAP BusinessObjects, significantly improving reporting consistency and
enabling data-driven decision-making for global insurance operations.
• Collaborated with senior consultants and business stakeholders to gather, validate, and document functional and
technical requirements.
• Developed and validated SQL queries and analytical reports, ensuring high data accuracy and supporting operational
and strategic decisions.
• Participated in system testing, debugging, and deployment cycles, improving delivery efficiency and minimizing
downtime across environments.
• Worked within Agile delivery frameworks, contributing to sprint planning, task tracking, and defect resolution across
cross-functional teams.
• Provided end-user support, prepared training documentation, and supported user onboarding to strengthen
adoption of upgraded tools and processes.