Priyanka Pansare

• Led enterprise digital product initiatives across UAE government platforms and large-scale CRM ecosystems serving high-volume users across public sector
programs.
• Key achievements:
• Owned the product roadmap and delivery for multiple government digital platforms.
• Delivered 7 product initiatives under the product release cadence scheduled for Gitex 2024.
• Managed 10+ squads delivering Salesforce CRM solutions for various business functions improving operational efficiency by 30 - 35% through streamlined
workflows and automation.
• Defined product vision and prioritized features based on stakeholder, regulatory, and customer experience requirements.
• Led the Investor portal product discovery and design phases involving multi-entity stakeholder governance.
• Ensured product and custom portal releases met Definition of Done (DoD) and quality standards through structured sprint reviews and demos.

- Defined product requirements aligned for various taxpayer applications and a new tax regime implementation for a UAE’s Federal Tax Authority serving 600K+ Corporate Tax businesses.
- Collaborated closely with legal and strategy experts, IT teams, and senior stakeholders to gather and prioritize requirements, reviewed effort estimates for implementation for different applications of the tax portal project.
- Conducted a thorough analysis of legal and regulatory requirements to translate them into actionable functional requirements for system implementation.
- Created detailed documentation including business requirement documents, change requests and detailed process flows for all project applications and secured timely signoffs.

• Managed product initiatives for mobile app and web for the unified digital platform with 700+ government services, integrati ng with 30+ government entities
using agile methodologies serving 2M+ citizens, residents and businesses.
• Owned stakeholder alignment across various channels including product, design, engineering, content, security, web, and mobil e teams to drive roadmap
execution.
• Supported Technical Product Owners in managing business expectations and maintaining transparency in the product backlog and schedule for all initiatives.
• Communicated product plans, benefits, and results effectively to both internal stakeholders and external vendors throughout project execution.
• Identified and managed project risks, assumptions, issues and dependencies removing impediments / blockers.

• Led 10+ squads for the government services platform, delivering CRM solutions for various business functions.
• Delivered Salesforce CRM implementations manufacturing, retail, investor onboarding, and supply chain businesses enabling 40% faster process execution and
improved service turnaround times.
• Served as a lead consultant for Salesforce CRM Sales Cloud and Experience Cloud solutions across multiple business functions increasing customer onboarding
efficiency by 35% through standardized CRM practices.
• Defined product vision & strategy, collaborating with stakeholders to develop and communicate a clear product vision aligned with business goals.
• Created, maintained and owned the product roadmap, defined implementation objectives, prioritized features, scope and deliverables based on customer
feedback.
• Managed Agile delivery lifecycle (backlog prioritization, daily standups, sprint planning, reviews, retrospectives, grooming, and releases) and reduced delivery
bottlenecks by 25%.
• Conducted business analysis, defined detailed use cases, scenarios, written and reviewed user stories with clear acceptance criteria.
• Advised clients on CRM system functionalities, features, provided customer journey analysis and best practices that improved the digital user experience.
• Prepared and reviewed business requirement documents for Salesforce CRM solutions and obtained timely sign-off from stakeholders.
• Led the data migration process including data preparation, transformation, and mock data loads for successful system transitions achieving 99%+ data accuracy
and enabling seamless system transitions.

• Contributed to the Supply Chain business function as the Subject Matter Expert, Product Owner, and Senior Business Analyst for Supply Chain digital
transformation initiatives.
• Reviewed the Oracle Cloud Procurement application mapping to business processes and ensured alignment with organizational requirements.
• Reviewed functional design documents and explored alternative ways of meeting user requirements through improved business processes.
• Senior Business Analyst - Oracle EBS Post Go-Live, Stabilization, Enhancements, Software Systems Management
• Owned the integration and implementation of the critical and complex inquiry requisitions module in Oracle ERP, replacing paper-based processes and
increasing operational efficiency by 60%.
• Provided go-live support to the 80+ user base from the procurement function comprising buyers, managers, and joint venture partners.
• Integrated both award and purchase order approval processes in Oracle ERP and developed testing and training plans.
• Offered go-live support to 100+ supply chain users and ensured successful adoption of new system capabilities.
• Implemented an ERP delegation authority matrix to ensure proper approval workflows and governance structures.
• Product Owner - Supply Chain Oracle ERP Solution
• Owned SCM procurement related activities including process implementation on Oracle EBS and ongoing application support.
• Engaged in overall system implementation and support processes from requirement gathering to analysis, design, and implementation.
• Managed user acceptance testing, go-live activities, end-to-end testing, training programs, and ongoing system maintenance activities.
• Performed supply chain data analytics, spend analysis, document process reviews, and generated ad-hoc reports using Excel and Power BI.

• Served as a Business Analyst and Subject Matter Expert in implementing Oracle ERP for 200+ supply chain users.
• Supported the procurement function in adopting the new ERP system through change management and user assistance programs.
• Conducted user training and supported go-live activities to facilitate a smooth transition to the new ERP system.
• Analyzed, mapped, and documented requirement gaps, created user stories, and performed user acceptance tests for end-to-end processes.
• Provided guidance and coaching for data cleansing of 22K+ suppliers for data migration from the legacy system to the ERP.

• Applied expertise in software development life cycle and implementation methodologies for enterprise application development.
• Led a team of 6 engineers on the implementation of a web application project involving PHP and technologies.