Office Manager
Al Futtaim Group
Total years of experience :9 years, 0 Months
• Manage the Managing Director's calendar and offer support to senior management and the office.
• Develop and Implement Continuous Improvement Initiatives
• Promote Cross-Departmental Communication, Conduct Townhalls, and Facilitate Conflict Resolution.
• Enforce Facilities & HSSE Compliance Measures and Practices.
• Coordinate SMT meetings and ensure minute taking and action plan communication.
• Managed current accounts and explored new prospects within my assigned area.
• Played a pivotal role in achieving a nearly 90% growth in the business unit's net income during 2022.
• Maintained meticulous records of sales and prospecting activities.
• Contributed significantly to a year-by-year revenue growth of 189% for the business unit in 2021.
• Acted as a liaison between the sales team and various departments such as operations, finance, and IT.
• Nurtured strong customer relationships by proactively providing updates and information.
• Prepared and analyzed sales reports to identify trends and opportunities.
• Stayed informed about product details like availability, pricing, and specifications.
• Assisted in creating sales presentations and proposals.
• Managed quotes, order processing, and invoicing.
• Ensured adherence to payment schedules and credit limits.
• Supported product development by aiding with product configuration.
• Collaborated closely with management to analyze sales data and implement process improvements.
• Generated footfall reports for post office clients to optimize waiting and serving times.
• Investigated and resolved non-compliance with waiting and serving time targets.
• Analyzed outgoing postal mail packages to identify and eliminate common errors.
• Compiled surveys to evaluate customer service employees' performance.
• Prepared revenue reports for services at post offices and top revenue-generating services.
• Monitored Happiness Meter reports and addressed customer feedback.
• Coordinated operation-related communications via email.
• Prepared strategic and operational reports for Key Performance Indicators.
• Addressed client inquiries and complaints, providing information and solutions.
• Sold postal services and supplies, calculated charges for shipments.
• Accepted payments for various bills and handled International Driving License applications.
• Assisted in mail processing and sorting.