Business Analysis Principal
Mobily
Total years of experience :9 years, 4 Months
- Responsible and managing for projects related in Business Excellence department from beginning to finish
- Manage Mobily’s Documentation and Digitalization framework through coordinating with internal stakeholders and ensure updating it frequently
- Monitor Documentation compliance with regards to company strategic objectives, providing and supporting the company departments with best practices in applying Documentation and Depositary governance
- Maintain and protect Mobily’s data
- Ensure implementation of the Documentation and Depositary operational governance manuals across Mobily Departments
- Manage and implement corporate governance processes with regards to Documentation, ensuring that the relevant departments of Mobily are reported as required.
Application Sector, Business Excellence:
- Managing high-level cross-functional improvement and developing stc to achieve the vision.
- Perform exploratory analysis to identify, quantify and evaluate opportunities to create customer and experience value.
- Providing strategic direction, manage client expectations in line with the overall STC strategic vision.
- Forecast, measure and identify success across various initiatives and projects intended to impact customer and experience value.
-Design and implement effective, results-driven research strategies and practices for market research mapping, and market competitive intelligence.
- Research and develop strategic recommendations to create critical value to clients, markets, business units, and the company.
- Analyze current and past trends in customer and experience KPIs to inform the decision-making process.
- Apply analytical methods to quantify competitive threats and to identify opportunities to increase market share and identify organic growth opportunities.
- Building client relationships that result in revenue and profitability growth and reporting on successes and areas needing improvements and Identifying and mapping business strengths and customer needs.
- Successfully achieved Saudi Telecom Company goals, growth, and exceed expectations by providing effective monitor and analyze customer and experience KPIs and assumptions.
• Responsible and managing for projects related in governance department from beginning to finish.
• Developing professional reports and infographic for high management and GCEO.
• leading and developing (stc) Governance strategies 2020, 2021, and 2022.
• Providing guidance on policy procedures, technology systems, and federal programs in support of the Joint Staff records, research, and content operations programs.
• Directing the development, staffing, coordination, and promulgating of information management specific issues.
• Developing strategies for achieving information management goals and objectives.
• Generating and writing reports capturing key findings and analysis.
• Designing and implementing automated reporting dashboards to track key business metrics across multiple segments of the business.
• Supporting projects with cross-functional teams to determine analytic and statistical needs, define key metrics, measure business performance, and implementing data related initiatives and tasks.
• Participating in the evaluation and recommendation of new security products, maintain knowledge of emerging cyber technologies for application to the enterprise.
• Leading in the support and implementation of a robust and highly available Cisco network infrastructure.
• Dealing with escalated network support issues.
• Drawing up network status reports.
• Performing, developing, testing, implementation, documentation and maintenance of the STC CRM application.
• Providing day to day technical support and troubleshoot and resolve problems within the CRM applications.
• Maintaining user set up by creating user profiles, setting permissions and assigning new users to (stc).
with Second Honor