Sr. Officer - Key Account Customer Care at Bupa Arabia
بوبا العربيه
مجموع سنوات الخبرة :5 years, 6 أشهر
• Managing Call center and monitoring performance of the Call Center Agents.
• Call Center Quality Assurance.
• Assurance of Complaints in the department.
Answering and solving customers’ inquiries and issues.
• Organize workflow to meet customer inquiries.
• Communicate and coordinate with internal departments.
• Building a customer database.
• Follow and feedback SAMA and CCHI letters.
• Arrange and develop training programs in customer services and tele sales.
• Working with IT to develop Al Rajhi Takaful website.