Manager ISP Managment
Al-Rajhi Bank
Total years of experience :16 years, 2 Months
Strategic planning and development of policies and procedures with a focus on completion as planned.
Meeting with other departments to review and approve the budget (Engineering dept., Business Dept. and Network Dept.).
Work on a program to improve services and work environment and motivate them to accomplish tasks.
Supervise the measurement of quality performance and calculate the standards of deviation for management.
Meetings with service providers and discuss the best offers and services that can be provided to the institution.
Meeting with the heads of departments to discuss the projects budgets (SR 300 million).
Direct our staff to take new measures to reduce waste of resources.
Lead the team's performance and help them rebalance.
Supervising the service of nearly 10, 000 users in more than 800 branches in addition to nearly 5000 ATMs in addition to 3 data centers at the company's headquarters (Al Rajhi Tower).
Develop a Service Level Agreement (SLA) with the management of all vendors as quality and productivity.
Manage all support activities throughout the Kingdom, covering all services during 24/7.
Supervising the training program for new employees.
Business Management is a broad discipline that provides full knowledge of the following: Information Technology Management Change Management Administration Total enrollment Partial economy Financial management Accounting
Special programming for the organization to facilitate the work and transfer through the computer