Call Center Executive
Emaar properties P.J.S.C
مجموع سنوات الخبرة :11 years, 4 أشهر
Handle customer inquiries.
Research required information using available resources.
Manage and resolve customer complaints.
Provide customers with product and service information.
Process orders, forms and applications.
Identify and escalate priority issues.
Document all call information according to standard operating procedures. Produce call reports.
Assisting the new joiners.
Handling the contact center service requests queue.
-deal directly with customers face to face.
-respond promptly to customer inquiries.
-handle and resolve customer complaints.
-provide pricing and delivery information.
-perform customer verification.
-set up new customer accounts.
-process orders, forms, applications and requests.
-manage customers' accounts.
-record details of inquiries, comments and complaints.
-communicate and coordinate with internal departments.
-follow up on customer interactions.
-provide feedback on the efficiency of the customer service process.
- Making inbound & outbound calls.
- Confirming orders with customers.
- Listening carefully to customers need.
- Attending phone calls of the customers.
- good knowledge of sales and marketing techniques.
- Ability to handle calls in a pressure environment.
- Good interpersonal skills.
Graduated at 2006