HR Administrator
ايجاد التقنية
Total years of experience :10 years, 0 Months
Major accomplishments:
• Coordinate and follow up with the departments or any tasks assigned by the Executive Director or his direct manager
• Follow-up and management of personnel affairs
• Organization of work (policies, procedures, business models, job descriptions and organizational structure)
• Estimation of future human resource requirements (staff, work visas, visit visas)
• Recruitment and all its tasks.
Develop and implement HR strategies and initiatives aligned with the overall work strategy
Bridge management and employee relations by addressing demands, grievances or other issues
Manage the recruitment and selection process
Support current and future business needs through the development, engagement, motivation and preservation of human capital
Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
Nurture a positive working environment
Oversee and manage a performance appraisal system that drives high performance
Maintain pay plan and benefits program
Assess training needs to apply and monitor training programs
Report to management and provide decision support through HR metrics
Ensure legal compliance throughout human resource management.
Establishes recruiting requirements by studying organization plans and objectives; meeting
with managers to discuss needs; manage and maintain staff strength to meet business
requirements.
• Builds applicant sources by researching and contacting community services, colleges,
employment agencies, recruiters, media, and internet sites; providing organization
information, opportunities, and benefits; making presentations; maintaining rapport.
• Determines applicant requirements by studying job description and job qualifications.
• Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups
and job sites.
• Determines applicant qualifications by interviewing applicants; analyzing responses; verifying
references; comparing qualifications to job requirements.
• Arranges management interviews by coordinating schedules and escorting applicant to
interviews
• Evaluates applicants by discussing job requirements and applicant qualifications with
managers; interviewing applicants on consistent set of qualifications.
• Manages new employee relocation by determining new employee requirements; negotiating
with movers; arranging temporary housing; providing community introductions.
• Improves organization attractiveness by recommending new policies and practices; monitoring
job offers and compensation practices; emphasizing benefits and perks.
• Manages intern program by conducting orientations; scheduling rotations and assignments;
monitoring intern job contributions; coaching interns; advising managers on training and
coaching.
• Avoids legal challenges by understanding current legislation; enforcing regulations with
managers; recommending new procedures; conducting training.
• Updates job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations.
EXPERIENCE
Support - Costumer Service Clerk & HR Assistent
Jan. 2010 - 2011
Allianz Saudi Fransi Cooperative Insurance Company
Responsible for:
1. Answers all incoming calls and handling caller’s inquiries whenever possible.
2. Re-directing calls as appropriate and takes adequate messages when required.
2. Handling the faxes & documents control.
3. Handling the courier with service provider & documents control.
4. Executing other requests ad -hoc.
HR Assistant Jan. 2011¬- 2013
1. Assists in the various HR activities: recruitment, induction & orientation, appraisals,
compensation & benefit staff management, attendance, training & development, &
government relations affairs.
2. Assists with specific project work including research, salary surveys, employee engagement
surveys, talent & leadership development & job fairs
3. Reviews existing processes, identifies and considers alternatives & make recommendations.
4. Records, maintains & reports human resource information and database.
5. Maintains the employees handbook with updated resolutions & other pertinent information, as
Needed
Public relations and marketing
Dour Business center Jan - November 2014
1. Coming up with PR strategies
2. Building relationships with the media
3. Overseeing content production (adverts, social media )
4. Arranging press conferences and events
5. Bringing in new business opportunities
6. Managing client relationships
7. Overseeing social media PR strategies
November 2014 - may 2015 call center agent
Stc :
1. Determines requirements by working with customers.
2. Answers inquiries by clarifying desired information; researching, locating, and providing information.
3. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
4. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
5. Maintains call center database by entering information.
6. exploring opportunities to add value to job accomplishment
7. Answer phones and respond to customer requests.
8. Sell product and place customer orders in computer system.
9. Provide customers with product and service information.
10. Identify, research, and resolve customer issues using the computer system.
11. Follow-up on customer inquiries not immediately resolved.
12. Complete call logs and reports.
13. Research billing issues.
May 2015 - present : Call canter manager
Almuyed travel & tourism CO :
1. Making sure that calls are answered by staff within agreed time scales and in an appropriate manner.
2. Setting call centre and customer service targets.
3. Coaching, and motivating people at pace.
4. Randomly monitoring calls to ensure that standards are high.
5. Managing staff bonus, reward and incentive schemes.
6. Ensuring that all staff are kept informed of legislation, new working practices and technological changes.
7. Keeping a close eye on staff turnover, absenteeism and overtime.
8. Managing the team of staff from diverse backgrounds.
9. Writing up correspondence that is to be sent to customers.
10. Attending weekly meeting to review progress and any problems.
11. Giving centre staff feedback on their performance.
12. coaching, motivating and retaining staff and coordinating bonus.
13. coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
14. handling the most complex customer complaints or enquiries;
15. reviewing the performance of staff, identifying training needs and planning training sessions;
16. monitoring random calls to improve quality, minimise errors and track operative performance;