Call Center Agent
Perfect Presentation
Total des années d'expérience :1 years, 5 Mois
• Displayed in-depth service knowledge to answer customers’ queries quickly and
efficiently.
• Demonstrated mastery of call center script within a specific timeframe and
achieved quality standards.
• Achieved high customer retention rate through high first call resolution
percentage (FCR)
• Handled a large number of customer interactions per day, giving details, friendly,
and polite service to achieve a high customer satisfaction rate.
Provided courteous, professional, and timely optical facts support to customers
via telephone and electronic communications.
• Handed over order status and expected delivery dates to all external and
internal customers.
• Assisted the customers with lens selection based on prescription requirements
• Development of a multi-branch Pharmacy website using ASP.NET
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