Banking Officer
البنك الاردني الكويتي
Total des années d'expérience :11 years, 1 Mois
Cards department as card operation officer with the following duties: Dealing and servicing chargeback merchants cases. Merchants- statements monitoring. Managing and analyzing the credit cards and prepaid portfolio of the bank, Managing and perform settlement the customers' accounts. manage all processes regard to credit cards as transaction confirmation, fraud, movement, clearing etc. Matching customer accounts and preparing restrictions. Reporting daily and monthly statistics and managing the air ambulance service and FLY AND PLUS service for VIP customers.
Worked as Customer service in ( Customer Relation Department)
•Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
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