Abbas Kagdi

• Own end-to-end IT governance across 23 departments. Odoo ERP administration, network and server infrastructure,
hardware asset lifecycle, and business systems integration.
• Leading a company-wide Odoo ERP migration: requirements scoping, data mapping, module reconfiguration, user
acceptance testing, and phased rollout with minimized operational disruption.
• Manage IT vendor relationships and procurement pipeline evaluating suppliers, negotiating hardware and software
contracts, and optimizing total cost of ownership.
• Conducted high-stakes commercial negotiations with software vendors, achieving substantial reductions in claimed
liabilities through structured negotiation and rigorous documentation review.
• Architect and enforce SOPs and change management frameworks to standardize cross-departmental workflows and
reduce operational risk.
• Deliver technology-driven business solution recommendations to senior management, translating operational pain
points into actionable system and process improvements.
• Manage and mentor an IT Technician responsible for server, networking, and hardware maintenance: setting
performance metrics and work standards.
• Contributed to business continuity planning with suggested actions for securing business-critical IT infrastructure, data
integrity within the ERP, and server maintenance.

• Generated 700+ qualified leads through onsite visits to 100+ clinics; closed a significant deal with a community clinic
via consultative selling and strategic relationship-building.
• Led end-to-end ERP and website implementations: requirements gathering, system configuration, UAT, go-live, and
post-launch account management.
• Resolved 400+ support tickets, improving system uptime and client satisfaction across the portfolio.
• Managed ten projects as the lead consultant: designed and delivered requirement-gathering sessions and role
specific user training aligned to organizational workflows.
• Standardized client onboarding, scoping, data collection, and configuration; reducing delivery time and inconsistency
across engagements.
• Channeled structured client feedback into product improvement cycles, strengthening retention and product-market fit.
• Presented proprietary AI solution at the 2nd Kuwait Surgical Conference (Four Seasons Hotel) to healthcare decision
makers including Ministry of Health representatives.
• Facilitated onboarding of a chief Odoo developer for a key client, enabling in-house ERP customization capability.

Full Stack development and managing operations of the TP Green Ecommerce Platform.
* Automations for Sales exercise.
* Data management for inventory and sales figures.
* Follow up with Bookeey backend and accounts department.

Cleared Symantec training program, for communication and Technical call sessions.
* Receiving inbound calls from Symantec customers, to educate them about SEP/SEPM.
* Providing a comprehensive guide for installation and troubleshooting various challenges,
with follow up.
* Escalating or deescalating cases based on severity.
* Troubleshooting steps for JAVA, apache, network firewall or system lockdown related
issues.
Projects
Node Red Smart-Home Developer MQTT | NodeRed | Arduino
The Entropy Shop (2017) Web Developer PHP MYSQL | HTML | CSS Bootstrap | JS
Team Hustle (

• Delivered L2 support for Symantec Endpoint Protection enterprise clients - escalation management, troubleshooting,
and SLA-bound ticket resolution.