Operations Associate
Extency
Total years of experience :5 years, 2 Months
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales. Helped large volume of customers every day with positive attitude and focus on customer
satisfaction. Followed up with customers about resolved issues to maintain high standards of customer service.
Aided in formulating budget to manage expenses and control costs. Implemented control measures to reduce costs and align with budget. Collaborated with other departments to establish smooth implementation of operational processes and procedures.
Maintained and prioritized to-do-list and followed up to complete tasks on-time. Collaborated with peers and other business areas to leverage best practices. Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.