CRM Back office Team Leader
Emaar the Economic City, KAEC: Sub Contractor
Total years of experience :6 years, 0 Months
Leading the Back-Office team to address the below
Receiving tickets (complaints, opening accounts, new customers…etc.)
Analyze tickets nature and address to appropriate section for resolution.
Following up with all tickets trends and resolution methodology.
Following up with Customers to achieve their satisfaction.
Assisting customer service agencies to check required documents.
Creating a survey list to measure the bank’s service quality.
Making marketing research for competitor’s analysis.
COLLEGIATE ECHO MARKETING CHALLENGE: COLLETTE Campaign Competition Created campaign ad around primary and secondary research focusing on emotional appeal.
Peer to Peer: Challenging Extremism (P2P) Spring 2017 FACEBOOK, Departments of State & Homeland Security Sponsored Campaign Competition. Constructed and implement a digital marketing campaign directed at at-risk youth to reduce violence due to Islamophobia. Designed all original creatives (click-bait pictures and videos of various lengths) were made after detailed target research. Campaign resulted in reaching an estimated over half a million clicks. Promoted ads on Facebook/Google AdWords (Display network and YouTube channel). Measured ad effectiveness using Facebook and Google Analytics. ROI was estimated after appropriate posttests of campaign creatives to be over 17000%.