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Abdalmalek Alsulamei, CRM Back office Team Leader

Abdalmalek Alsulamei

CRM Back office Team Leader·Emaar the Economic City, KAEC: Sub Contractor

Saudi Arabia

Bachelor's degree, Marketing

Work experience

Total years of experience: 8 years, 1 months

CRM Back office Team Leader

October 2018 - Present

Emaar the Economic City, KAEC: Sub Contractor

Rabigh, Saudi Arabia

October 2018 - Present

Leading the Back-Office team to address the below

Receiving tickets (complaints, opening accounts, new customers…etc.)

Analyze tickets nature and address to appropriate section for resolution.

Following up with all tickets trends and resolution methodology.

Following up with Customers to achieve their satisfaction.
Company industry:
Construction & Building
Job role:
Customer Service and Call Center

Commercial Financing Department: Internship

May 2010 - September 2010

Al-Rajhi Bank

Jeddah, Saudi Arabia

May 2010 - September 2010

Assisting customer service agencies to check required documents.

Creating a survey list to measure the bank’s service quality.

Making marketing research for competitor’s analysis.
Company industry:
Banking
Job role:
Marketing and PR

Education

Indiana University South Bend

August 2017

August 2017

Bachelor's degree, Marketing

United States

COLLEGIATE ECHO MARKETING CHALLENGE: COLLETTE Campaign Competition Created campaign ad around primary and secondary research focusing on emotional appeal.
View attachment

Indiana University South Bend

August 2017

August 2017

Bachelor's degree, Advertising

United States

Peer to Peer: Challenging Extremism (P2P) Spring 2017 FACEBOOK, Departments of State & Homeland Security Sponsored Campaign Competition. Constructed and implement a digital marketing campaign directed at at-risk youth to reduce violence due to Islamophobia. Designed all original creatives (click-bait pictures and videos of various lengths) were made after detailed target research. Campaign resulted in reaching an estimated over half a million clicks. Promoted ads on Facebook/Google AdWords (Display network and YouTube channel). Measured ad effectiveness using Facebook and Google Analytics. ROI was estimated after appropriate posttests of campaign creatives to be over 17000%.
View attachment

Skills

Plan Design
Expert
Plan Design
Expert
Service Design
Expert
Service Design
Expert
Service Development
Expert
Service Development
Expert
Distribution Network Design
Expert
Distribution Network Design
Expert
Compensation Plan Design
Expert
Compensation Plan Design
Expert
Time Management
Expert
Time Management
Expert
Leadership
Expert
Leadership
Expert
Microsoft Office Suite
Expert
Microsoft Office Suite
Expert
Teamwork
Expert
Teamwork
Expert
Creative Thinking
Expert
Creative Thinking
Expert
Customer Service
Expert
Customer Service
Expert
Market Research
Expert
Market Research
Expert
Problem Solving
Expert
Problem Solving
Expert

Languages

English
Expert
Arabic
Native Speaker