Analyst, IT Applications
Jazeera Pharmaceutical Industries (hikma)
مجموع سنوات الخبرة :5 years, 4 أشهر
▪ Providing 1st level support for on-site applications
▪ Coordinate with Hikma corporate Application teams and Application vendors for advance
support
▪ Managing Applications Support SLAs
▪ Managing SAP systems
▪ Coordinate with users in identifying enhancement opportunities and review it with
respective corporate application team
▪ Participate in application projects planning and implementation
▪ System Configuration & Customization
▪ Business Analysis
▪ Data Analysis
▪ General IT support
▪ Collecting and interpreting data
▪ Analyzing results
▪ Reporting the results back to relevant members of the business
▪ Identifying patters and trends in data sets
▪ Working with management to establish business needs
▪ Defining new data collection and analysis processes
▪ Managing and integrating the CRM system into the planning practice
▪ Troubleshooting tech issues (password reset, issues logging in, etc)
▪ Managing and updating website
▪ Analyzing business data to improve the business
▪ Utilizing BOMGAR to resolve remote technology issues
GPA 3.22 out of 4.00