Operations Manager
Albassam group of companies
Total years of experience :13 years, 9 Months
Developing annual operating budgets and monitoring operational expenses on a regular basis and implementing strategies to ensure expenditures remain within prescribed budgets.
Conducting regular, daily, weekly and monthly inspections of properties to ensure proper functioning of building systems, minimizing hazardous conditions, safety and security risks and maximizing overall appearance of property.
Managing service contract negotiations and implement purchasing and expense control strategies to help them to stay competitive within the market.
Hiring of in-house janitorial services and maintenance techs.
Interviewing, hiring, and supervising the training of employees; planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
Responsible for coordinating routine and emergency maintenance, selecting and managing contractors, and leading property improvement.
Managing and supervising the work performed by in-house maintenance staff and outside contractors.
As a key member of the management team, assist other departments in the overall management of the clients’ real estate investment portfolio.
Negotiate, execute and evaluate new/existing property management contracts ensuring proper staffing, funding, building/equipment safety and regulatory compliance.
Working with the general manager and Leasing team on the implementation of marketing and leasing efforts.
For new projects, assisting with the management contracts, initial budgets, and site planning for optimal long-term property performance.
Facilitate and coordinate on-going professional communications with clients to ensure service requests are responded to in accordance with best practices and that all tenant’s activities are carried out in compliance with lease agreements and in the best interests of the properties.
Working in close collaboration with the general manager, responsible for the financial performance of the properties.
Review, analyze, interpret, and summarize annual operating budgets, monthly financial and progress reports and annual audited financial statements for all projects related to Property Management.
Implement and oversee systems for cost control.
Take responsibility for the overall direction, coordination, and evaluation of the properties/sites.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Managing tenant improvement projects and building renovation projects to ensure completions are on time and on budget and in accordance with their construction guidelines and standards.
• Held the responsibility for the property management by supervising the team for all functions including:
• Tenant relations: contact the tenants for the operations requirements, violations, service issues and ongoing work arrangements.
• Facility management: forwarding the maintenance issues, breakdown, emergencies to the FM team and following the case till completion and planning for the PPM.
• Government relations: forwarding the service cut, fines, new requirements to the GR team for contacting the concerned service provider like NWC, SCECO, Municipality, Civil defense etc and follow the case till completion.
• Marketing: responsible for implementation of the marketing campaign activities by coordination with marketing team and onsite team members.
• Service providers: responsible for hiring the needed service providers ( water supply, waste management, security, housekeeping, maintenance, pest control and IT ) manage their contracts, works, handover and invoicing till releasing the payments.
• Site control: ensure the site control is up and running with the maximum performance of its equipment, systems and staff.
• Budget: successfully working with the operation manager on saving the operation cost and getting the maximum performance.
• Inspections: Planning and assigning the project inspection and preparation of inspection report.
• Mystery shopper: handling the mystery shopper report then forwarding to the concerned department and following till closing the task.
• Logistics: ensure the mall is ready for new occupants and handling the preparation for the coming new malls by collecting quotations, hiring the right contractors, service providers and vendors.
• Property Management System: designed the workflow of property management software and using to track the tasks and tickets ( Yardi System ).
Property management
•Collect receivable accounts and handle operating expenses.
•Manage all aspects of assigned properties.
•Maintain a positive, productive relationship with tenants.
•Source and build relationships with prospective clients to expand business opportunities.
•Inspect and arrange maintenance to meet standards.
•Responsible for maintain the cleaning through instructing the team.
•Managing the maintenance team.
•Responsible for all MEP services.
•Responsible for maintain all facilities rooms, assets.
•Control the access through security guards, security systems and barrier gates.
Responsible for implementing Mobily public Wifi project in Riyadh, Saudi Arabia.
Responsible for installation of Aruba Wifi indoor and outdoor access points.
Responsible for making the site up and running.
Responsible for logistics and organization during fieldwork.
Coordinate the day-to-day fieldwork.
Lead the field team.
Lead the field team until making the site up and running.
Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Planning and undertaking scheduled maintenance upgrades.
Talking to clients and computer users to determine the nature of problems.
Responding to breakdowns.
Investigating, diagnosing and solving computer software and hardware faults.
Repairing equipment and replacing parts.
courses: Cisco Certified Network Associate – (CCNA, Sem1)