عديل خالق

PROJECT: Riyadh Metro Project
Working as a T&C Supervisor of Intercoms and Telephony for RIYADH METRO PROJECT.
Lead the Team of 6 site Technicians working on different Metro Stations.
Installation and Configuration of Intercoms on Stations.
Testing and Commissioning for Intercoms and IP Phones.
Provide Support to Teams members working on sites.
Provide Support to complex CTN Issues on NOKIA Switches.
Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and
standards.
Delegated tasks to team members according to individual strengths.
Worked closely with upper management to develop strategies for improving operational efficiency within the
department.
Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.
Set performance goals for staff members and helped teams meet important deadlines.
Monitored workflow processes to ensure accuracy and timeliness of deliverables.
Conducted employee evaluations and documented overall progress.

Played a pivotal role in spearheading the relations between clients and vendors by strong
communication and relation building skills to accomplish organizational goal. Attention to detail as well
as ability to give broad perspective, articulate understanding of sales/commercial/business and offer
solutions based advice to problems.
Abacus Consulting
VoIP Executive
Served as a resource person through simple troubleshooting functions and attended to support
requests raised by end users.
Arranged work stations for the staff by software and hardware and other essential device
configuration.
Provided user profile setup and maintenance for all users of network.
Conducted research, gathered information from multiple sources and presented results.
Installation and Configuration of Vicidial.
Monitor incoming and outgoing campaigns on Vicidial.
Add Carriers and routes for different destinations.
Quickly learned new skills and applied them to daily tasks for improving efficiency and productivity.
Strong presentation skills within meetings both in person and via remote connection.
Supporting the Specialist sales teams to meet net income objectives via solid and sustainable
commercial management of the shadow B2BIssuing P&L.
Working with the sales manager to support the acquisition of new accounts in the region.
Connect with new buyers/sellers and speak with them about their challenges.
Support the distributor which leads to increased monthly sales

Served as a resource person through simple troubleshooting functions and attended to support
requests raised by end users.
Arranged work stations for the staff by software and hardware and other essential device
configuration.
Provided user profile setup and maintenance for all users of network.
Conducted research, gathered information from multiple sources and presented results.
Installation and Configuration of Vicidial.
Monitor incoming and outgoing campaigns on Vicidial.
Add Carriers and routes for different destinations.
Quickly learned new skills and applied them to daily tasks for improving efficiency and productivity.

Served as Noc Operator to manage the different operations running by the IT department.
Manage VoIP Traffic.
Troubleshooting of routes and Monitor traffic.
Maintain routing table.
Open and resolve Trouble Tickets(TT's).
Send and Receive rates according to instruction of Account Managers.
Providing reports of each rout to consulting Account Managers which includes their rates, Traffic
Profile.
Improved overall user experience through support, training, troubleshooting, improvements and
communication of system changes.
Proved successful working within tight deadlines and fast paced atmosphere.

Diagnosed and trouble-shoot registration problems for IP-Phones, SIPID's of World wide customers
and applied solutions on call and remote session on Teamviewer.
Configuring hosted PBX as per client's request. Add and Edit Extensions and Ring group.
List all departments present on hosted PBX and give ability to edit or add new ones. Manage
incoming numbers to specific destination.
Allow Conference call for two or more participants to communicate with each other at same time
using voice, video or both.
Create IVR which guide callers to their destination by providing number of choices and waiting for
caller response (dialed digit ).
Create Ques where calls are stack up and where they wait to be answered.
Resolved diverse range of technical issues across multiple systems and applications for customers
and end-users across various time zones.
Resolve Network issues within premises i-e network cables, Internet, Printer etc.