adel gaffar, depart In charge

adel gaffar

depart In charge

Nike GMG Group (Dubai Mall)

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Public Law
Experience
14 years, 0 Months

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Work Experience

Total years of experience :14 years, 0 Months

depart In charge at Nike GMG Group (Dubai Mall)
  • United Arab Emirates - Dubai
  • My current job since April 2015

Welcomes customers by greeting them; offering them assistance.
•Work as a team to achieve individual and group sales
•Handling customer’s queries and complaints professionally and escalate any serious issues to the manager for suitable resolution .
•Aware customers of current promotions, offers and campaigns
•Develop and conduct training for new trainees
•Maintain the high standards of presentation and cleanliness across the store
•Helps customer make selections by building customer confidence; offering suggestions and opinions..

Store Supervisor at Mango - Egypt
  • Egypt - Alexandria
  • December 2014 to March 2015

as a team to achieve individual and group sales
•Develop sales strategies for the Company’s key business areas
•Build and improve the quality of business relationships with customers
•Develop and conduct training for new trainees
•Develop and execute marketing campaigns to customers
•Making sure the shop floor runs smoothly
•Check that the products you sell are well displayed

Team Leader at Nike - Egypt
  • Egypt - Alexandria
  • June 2012 to November 2014

Allocating tasks to staff
•Ensuring the performance of the staff is of a high standard
•Reporting to management
•Organizing holidays and training
•Discussing and resolving problems
•Carrying out performance reviews

Sales Assistant at conbipel
  • Italy
  • January 2012 to March 2012

Welcomes customers by greeting them; offering them assistance.
•Directs customers by escorting them to racks and counters; suggesting items.
•Advises customers by providing information.
•Helps customer make selections by building customer confidence; offering suggestions and opinions.
•Documents sale by creating or updating customer profile records.
•Processes payments by totaling purchases;, cash, and store or other credit cards.
•Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest

Crew trainer at McDonalds’ the stazione
  • Italy
  • November 2011 to January 2012

Provided excellent customer care and conflict resolution.
•Worked as an exceptional team player
•Guaranteed quality of service through effective communication with customers
Ensured restaurant cleanliness in accordance with Occupational Safety and Health Administration standards

receptionist at black and white
  • Egypt - Alexandria
  • May 2009 to December 2010

Prepares and distributes fact sheets, news releases, photographs, scripts, motion pictures, or tape recordings to media representatives and other persons who may be interested in learning about or publicizing employer's activities or message.
•Arranges for and conducts public-contact programs designed to meet employer's objectives, utilizing knowledge of changing attitudes and opinions of consumers, clients, employees, or other interest groups.
• prepare press releases and fact sheets, and compose letters, using computer.
•Opens customer accounts by recording account information.
•Maintains customer records by updating account information.

Education

Bachelor's degree, Public Law
  • at faculty Of Law Alexandria University
  • October 2013

Specialties & Skills

Fitness Training
Product Specification
Customer Relations
Administration
ADVERTISING
CASH MANAGEMENT
CUSTOMER RELATIONS
QUALITY

Languages

Arabic
Native Speaker
English
Expert
Italian
Intermediate

Training and Certifications

ICDL (Certificate)

Hobbies

  • fitness training