Regional Partnerships and Affiliates Manager
Bayt.com
Total des années d'expérience :6 years, 6 Mois
1- Engaged in business development throughout multiple channels across MENA region (UAE, KSA, Egypt, Qatar, Kuwait, Jordan).
2- Oversee employees across business development, client success, finance, and partnership functions. Direct daily operations related to brand management, key account management, marketing, and sales. Generate monthly, quarterly, and annual sales forecasts. Liaise with several suppliers during delivery of a fully integrated software-hardware solution. Produce innovative SOPs and collate requests for proposals.
3- Spearhead the growth of key lines of business.
4- Develop strategic partnerships and B2B relationships with prospect companies.
5- Work on onboarding processes for lines of business to ensure seamless customer acquisition, sticky retention and lasting customer loyalty.
6- Work closely with the CEO and heads of department consulting on key product launch and product development decisions.
7- Work closely with marketing teams to ensure effective marketing and customer acquisition processes. 8- Drive marketing initiatives to increase product visibility and market performance.
9- Research competitive solutions and maintain competitive market comparison and evaluations.
10- Analyze keywords and execute strategies to increase traffic and sales.
1- Supporting 5+ IT backend systems.
2- Working in the integration operations between the different systems ( Billing- Core - Charging - Payments - VAS).
3- Developing and automating monitoring and alarming tools and setting the proper KPIs that guarantee business continuity.
4- Working closely with the testing team, accepting and deploying new changes.
5- Available 247 to solve unexpected technical problems/outages.
6- Acting as the second level of support to solve customer complaints by solving SRs and trouble tickets.
7- Providing workarounds and applying radical fixes.
8- Working on documentation and knowledge sharing for the systems in scope between different stakeholders.
1- Ensure best-in-class customer experience through compelling category assortment, strong site merchandising, world-class PDPs, inspiring content, and excellent knowledge of consumer journeys for your category.
2- Ensure Category growth through expanding Assortment, price leadership, Key partnerships, on-time launches, and Category Monetization.
3- Identify, negotiate, and onboard partners/sellers that add value to the overall category offering.
4- Manage key partnerships & ensure they grow month-on-month by addressing gaps in their listing, price disparities against offline/online competition & healthy inventory cover.
5- Inventory planning & management to always ensure availability of top products & brands.
6- Build alternative revenue streams through multiple avenues from sellers & brands -onsite brand marketing, brand ads, innovative digital campaigns, co-marketing campaigns, etc.
7- Establish and maintain strong collaborative working relationships with internal and external business partners to drive the best shopping experience.
8- Handling more than 30K products pricing, out of stock and top SKUs.
1- Managing day to day activities: incident and problem management, deployment of new releases, troubleshooting issues, providing support during operational tests, building monitoring infrastructure.
2- Perform daily monitoring and root-cause analysis on issues
3- Provide customer support for problems and issues related to request and provisioning towards applications
4- Install, configure, test, maintain, monitor, and troubleshoot new projects.
5- Work independently with internal and external engineering teams to achieve our targets successfully.
6- Ensure platform and service stability and performance.
7- Ensure preventive health checks.
8- Monitor traffic and critical indicators.
9- Handle incidents.
1- Identifying customer needs and reporting job orders.
2- Social media platform accounts.
3- Providing warehouse needs.
4- Creating a new website for reservation and follow-up.
5- Establishing a new marketing plan to booming in the car service market.
6- Creating a new accountant system to manage the customers’ bills. 7- Ensures technicians are distributed in groups as per skill requirements.
1- Working as reception engineer and delivery engineer.
2- Controlling the job flow inside the workshop. 3- Maintains proper workshop loading & coordination between groups & workshop zones.
4- Responsible for the warehouse needs.
5- Dealing with the vehicle parts dealers.
6- Creating a new accountant system to organize expenses and profits. 7- Ensures that other standards of Customer Satisfaction are met perfectly. 8- Ensures technicians are distributed in groups as per skill requirements. 9- Ensures that repairs are carried out as per request within promised delivery time & estimated cost.
10- Social Media follow-up and creating new platform accounts.
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