Alaa Mamoun, Reservation and ticketing agent

Alaa Mamoun

Reservation and ticketing agent

Qatar Airways

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, Bachelor degree of Management Information System (MIS)
Expérience
6 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :6 years, 8 Mois

Reservation and ticketing agent à Qatar Airways
  • Soudan - Khartoum
  • Je travaille ici depuis août 2022
Reservation and ticketing agent à Skyart Travel & Toursim Agency
  • Soudan - Khartoum
  • janvier 2015 à octobre 2019

Made and confirmed airline and hotel reservations using various reservation systems,
including the GDS Amadeus.
Assisted customers through various communication channels such as telephone, email,
social media, and in-person, and ensured their satisfaction.
Calculated the reissue and refund of tickets, applying the relevant rules accurately.
Helped with monitoring cash flow and ensuring daily sales and reports were completed.
Managed the daily sales, refunds, and invoicing as needed.

Éducation

Baccalauréat, Bachelor degree of Management Information System (MIS)
  • à Sudan University of Science & Technology
  • juillet 2017
Diplôme, E- Commerce
  • à SUDAN ACADEMY FOR BANKING & FINANCIAL SCIENCE
  • août 2011

Specialties & Skills

Airline Systems
Hotel Reservations
Geography
Amadeus
RESERVATIONS
CLOSING (SALES)
COMMUNICATIONS
PAYMENT SYSTEMS
REAL ESTATE
SOCIAL DEVELOPMENT
SOCIAL MEDIA
CREATIVITY
CUSTOMER SERVICE
AMADEUS

Langues

Arabe
Langue Maternelle
Anglais
Langue Maternelle

Formation et Diplômes

Querying Data with Transact-SQL (Certificat)
Date de la formation:
March 2019

Loisirs

  • Technology