Restaurant manager
Mazaya
Total years of experience :4 years, 1 Months
• Recruiting, training and supervising staff
• Agreeing and managing budgets
• Planning menus
• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
• Promoting and marketing the business
• Overseeing stock levels
• Ensuring that standards are consistent.
• Managing the first impressions of the company and of its brand.
• Maximizing room occupancy at best rates and using up-selling techniques to promote hotel services and facilities.
• Setting departmental objectives, work schedules, budgets, policies, and procedures.
• Monitoring the appearance, standards, and performance of staff members.
• Maintaining good communication and working relationships with all hotel departments.
• Conducting monthly performance meetings with senior managers.
• Recruiting, managing, training and developing staff.
• Working closely with General Manager to drive a guest focused sales strategy.
• Implementing company procedures and plans.
• Updating the company website.
• Preparing budgets, reports and other financial records.
• Dealing with any inquiries and complaints and monitoring customer service.
• Being friendly with annoyed customers.
• Using information technology to record sales figures, for data analysis and forward planning
• Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets
• Researching the needs of other companies and learning who makes decisions about purchasing
• Contacting potential clients via email or phone to establish rapport and set up meetings
• Planning and overseeing new marketing initiatives
• Attending conferences, meetings, and industry events
• Preparing PowerPoint presentations and sales displays
• Contacting clients to inform them about new developments in the company’s products
• Developing quotes and proposals
• Negotiating and renegotiating by phone, email, and in person
• recruiting, training and supervising staff
• agreeing and managing budgets
• planning menus
• ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
• promoting and marketing the business
• overseeing stock levels
• Anticipate guests' needs to decide if additional service is needed.
• Displayed bottled goods and glasses to make smart look.
• Prepared and served drinks to patrons following regular recipes.
• Cleaned the bar area and glassware
• Collect money and give change for drinks served, also worked with a POS system