الفريد كونسيجنادو

Manage online store content: product uploads, descriptions, pricing, and inventory on Shopify.
Collaborate with marketing teams to create and publish up-to-date digital content.
Analyze website traffic and sales trends using Google Analytics and Shopify Reports.
Handle digital campaigns and email marketing; manage Meta and Google Ads.
Provide technical support for internal systems including hardware, printers, and networks.
Maintain and update website UX/UI, perform backups, and basic front-end coding.
Deliver excellent customer service through calls, emails, and social media (FB/IG).
Create weekly and monthly performance reports and insights for management.
Provide comprehensive IT support for internal systems: troubleshoot hardware, printers, network
connectivity, and software-related issues.
Ensure cybersecurity practices by updating antivirus software and monitoring for vulnerabilities
Provide hands-on hardware support: install, configure, and troubleshoot desktops, laptops, printers, POS
systems, routers, and switches
Perform hardware diagnostics and repairs, including replacing faulty components (HDDs, RAM, power
supplies) and conducting system cleanups.
Set up new workstations and peripheral devices; handle imaging and deployment of operating systems
for new users
Configure and manage wired and wireless networks; resolve connectivity issues and optimize network
performance.

Coordinated with clinics to ensure timely and accurate report submissions.
Updated internal systems and monitored real-time reporting status.
Liaised with the back office for data discrepancies and missing documents.

Supported computer and network systems: setup, maintenance, and troubleshooting.
Assisted in basic software installations, cable management, and peripheral connectivity.
Helped with data encoding and daily MIS operations.