Software Engineering
American Express Saudi Arabia
مجموع سنوات الخبرة :12 years, 10 أشهر
Please refer to my CV for more details
EXPERTISE
Languages: C#, ASP.NET, JavaScript, PL SQL, HTML, CSS
Coding: Scripts, Web application, Plugins, DLL files, SSRS reports, WCF Web services
Database Systems: SQL Server, Oracle
Systems: Dynamic CRM, SVN, Whoison, Prime
Debugging and Troubleshooting
Skilled in Requirement Gathering and analysis
Management and Leadership: Team leader, Teamwork
ACHIEVEMENTS SUMMARY
6+ years of experience in development, requirement gathering and analysis, business requirement analysis, software engineering, and continue improvement.
Improve and maintain management systems like customer relationship management system, home medical program, employee salary management application, etc.
Develop and maintain projects that have a big ROI like travel booking, marketing campaign, customer acquisition, etc.
Improve mailroom system to get accurate report and reduce the number of return cards by 80% and hence reduce the cost and time consumed in handling return cards.
Drive and enhance the technical process of Save Account Department and reduces the process time from 20 min to 5 min per request.
Take the initiative to write and implement service level of agreement between IT and other departments that manage to
- Increase the satisfactions of other departments.
- Reduce the pending requests to 50% in 3 months.
Start a project and working on converting the change control paperwork to electronic process which manage to
- Save 80% of time consumed to get the required approval to implement the changes
- Make sure the user follow the information security procedure
- Have the ability to easily monitor the changes
Solve CRM built-in mystery bug (note loading slowness) which affect the servicing of customer services. Reduce the loading time from 1 minute to 1 second which reduces the customer on call waiting time by 1 minute.
Take the leadership and start the Project (Home Medical Program)
Responsibilities:
Take the leadership and initiative to start the Project (Home Medical Program)
Gathering information and medical requirement
Do the required analysis
Design the process and structure of the system
Do the required development
Continues improvement and support
Environment:
ASP.net, C#, Web services, SQL Server, JavaScript, AJAX, CSS
Achievements:
Assist medical team to organized their daily work based on appointments
Save the patients profile in an organized environment with all historical information like medical team visits, medications, laboratory result, etc.
Increase the quality of service
Reduce waste of resources
Responsibilities:
Develop a dashboard that monitor the network on remote area using asp.net, SQL server and tools that use SNMP protocol.
Develop an application using C# that checks the consistency between databases and their backup and then automatically send email to the group with any mismatches between them.
Manage to debug an error in an application that I never worked on and fix it before an importing meeting in 30 min.
Environment:
ASP.net, C#, JavaScript, CSS, SQL Server