Executive Assistant to CEO | Performance Executive
OmniClouds
Total des années d'expérience :6 years, 8 Mois
Managing CEO calendars and set up meetings
Act as the point of contact among executives, employees, clients and other external partners
Provide information, recommendations and booking services for a variety of VIP guest inquiries, including, but not limited to hotel services, transportation, travel arrangements, tour and event tickets, restaurant reservations, medical care
Manage the day to day operations in accordance with company policies and standards
Ensure alignment of the department’s policies and objectives in line with the broad corporate policies and procedures
Responsible for managing office services by ensuring operations and procedures are organized, correspondences are controlled, filing systems are updated, supply requisitions are reviewed and approved on time
Running weekly Commercial meeting with all regions for performance review
Establishing workflows and standards, controlling data in CRM
Managing Commercial Projects by providing required analysis, intelligence and support needed to ensure contracts are successfully executed in alignment with guidelines and to mitigate potential delivery risk
Supervise and coordinate with the Marketing department and PR to deploy successful marketing campaign, produce valuable and engaging content that attracts and converts our target groups
Responsible for ensuring office financial objectives are met by preparing annual budget for the office, planning the expenditures, analyzing variances, and carrying out necessary corrections that may arise
Develop training calendar and training methods which will determine information on various strategic action plans and reviews for the departments
Work effectively with the Finance department to implement various cost effective policies and procedures and help maximize the revenues thus enhancing the profitability of the company
Develop strategic goals, policies and procedures for implementing quality which will help make a significant impact on growth of the company
High quality work operation process in facility and excellent customer service. Keeping brand quality assurance and professional image of facility support. Working best practices with the team, and implementing to improve the Team’s functionality: strategies, processes, workflows, templates, forms and reports.
Responsible for:
•Handling general admin, front of house and customer service
•Supports Club Administration Supervisor and Operations Manager with delegated tasks related to class schedule management, coach attendance and covers/cancelations, general housekeeping, supplies and inventory management
•Responsible for the MINDBODY software and customer accounts
•Management of retail platform; month end sales entry, permit requests and AMC entry etc.
•Freelancer Management Support
•Brand quality assurance and professional image of facility support
•Sales and Retention Support and Activities
•Reception Duty
•Handling and recording cash payments and office expenses through QuickBooks system
•Monthly reports and analysis related to sales, attendance and facility perspective
•Assist with Marketing and Coordination of quarterly relaunches, monthly events and new classes
•Monitor and maintain all equipment ensuring it is safe, operational and effective
Marketing & Sales
•Manage effective brand campaigns, materials and contents
•Produce all creative concept for company social media channels: Instagram, Facebook
•Create monthly for both digital and print time tables, art works, flyers, products design, vouchers etc.
•Collaborate with the marketing team, PR companies and other internal teams and external clients in a professional manner
•Daily taking and editing photos and videos
•Monitor results and analytics and make strategy suggestions
•To conduct sales tours of the facilities and give guidance to prospective customers on the type of membership category best suited to their needs and requests as directed by the Company standard.
• To be responsible for the administration of membership paperwork and to ensure that it is processed accordingly.
•In conjunction with the Business Development and Marketing Manager be responsible for the management of the membership database and sales systems.
• To be fully aware of promotional activities and sales targets ( membership / equipment rent)
•To attend weekly sales meetings to provide relevant information pertaining to membership sales/ equipment rent.
Company : McKleenz Technical Services L.L.C
Duration : September (2017 year) - June (2018 year)
Location : Business Bay, Dubai (UAE)
Job Description : Manage daily bookings; give instructions to the maintenance team, work directly with booking system and following process. Responsible of marketing campaign, following daily responsibilities to build the strong brand name.
Responsible for:
Responding promptly to customer enquiries in person or via telephone, letter, and
email - always in a professional & efficient manner.
Scheduling, coordinate and following process of providing the excelled maintenance
services.
Providing maintenance team with the necessary materials and tools; direct
collaboration with suppliers.
Handling and recording cash payments for the office needs.
Keeping track and provide annalist of bookings considering location and customer
needs to identify recurring problems and improve services.
Preparing and recording customer contracts, quotations, invoices, technical reports &
documents for the gate passes and entry permits for the buildings and areas.
Making daily schedule and employees monthly tracker.
Giving feedback to managers on the efficiency of the customer service processes and
system.
Creating advertises and updating social media websites.
Helping out with the induction & training of new customer services advisers.
Marketing
Launch and manage advertising campaigns on Facebook (including Instagram ads), Google AdWords, and any other platforms we may explore as we grow..
Email Marketing - Manage email marketing via MailChimp, including maintaining our contact database and lists for each area and sending out regular marketing email blasts
SMS Marketing - Manage SMS marketing via Etisalat UAE
Develop visual and written content for our social media pages, advertisements and emails.
Manage customer service inquiries via email and Facebook Messenger and interact with our community through social media posts and comments.
Create monthly for both digital and print art works, flyers, products design, vouchers etc.
Arranging monthly photoshoots to update Social Media Platforms
Monitor results and analytics and make strategy suggestions