Front Desk
Alyana Joyce K. Manansal
Total des années d'expérience :10 years, 4 Mois
o Coordinate office activities and operations to secure efficiency and
compliance to company policies.
o Manage phone calls and correspondence (e-mail, letters, packages etc.)
Create and update records and databases with personnel, financial and
other data.
o Provide basic and accurate information in-person and via phone/email.
o Perform other clerical receptionist duties such as filing, photocopying,
transcribing and faxing.
o Act as the point of contact for internal and external clients.
o Prepare daily, weekly & monthly reports to top management.
o Preparing legal documents such as immigration visa/ job skilled workers/
visit visa/ study visa agreements to immigration consultant/ sales team.
o Use of Sales Force
o Generating payment links.
o Issues room key to guest. Responsible for proper key control and other
security measures.
o Transmits and receives telephone messages and sets up guests’ wake-up
calls.
o Answers inquiries pertaining to hotel services, registration of guests,
shopping, dining, entertainment, and travel directions.
o Keep records of room availability and guests’ accounts. Operates the front
office computer system. Makes photocopies if needed.
o Posts charges such as room, food, liquor, or telephone, to guest folio.
o Makes restaurant, transportation, or entertainment reservations for guests
o Deposits guests’ valuables in hotel safe or safe deposit box.
o Provides and ensures high-quality guest relations. Receives and resolves
guest complaints in a manner consistent with company policy. Makes
Manager on Duty aware of any guest complaints.
o Maintains the desired levels of quality assurance ratings, including guest
comment cards, accounting audit and inspection scores.
o Confers and cooperates with other departments as needed to ensure
coordination of activities.
o Works toward a 90% walk-in conversion rate goal.
o Ensures Inn compliance of all company policies and procedures.
o Adheres to all safety procedures and informs management of any unsafe
conditions.
o Attends meetings and training as requested.
o Support the development and implementation of
o Maintain a positive work environment for all cashiers.
o Manage and perform all check-out functions on a daily basis.
o Respond to cashier’s requests for price checks and other functions for customer
service.
o Listen to customer complaints and questions and refer them to the assistant
manager when required..
o Detects counterfeit U.S dollar bills and other foreign currencies.
o Calculate total payments received during time period, reconcile this with total
sales.
o Preparation of Sales reports and Deposit Slip.
o Ensure the safekeeping of cash and other cash equivalents.
o Compile and maintain monetary and non-monetary reports and records.
o Submit timely reports and prepare presentations/proposals as assigned.
o Create and update records and databases with personnel, financial and other
data.
o Transmittal of documents to the Head Office.
o Coordinate office activities and operations to secure efficiency and
compliance to company policies.
o Track stocks of office supplies and place orders when necessary.
o Supervise administrative staff and divide responsibilities to ensure
performance.
o Welcomes guests and clients by greeting them in person or on the
telephone; answering or directing inquiries.
o Produces information by transcribing, formatting, inputting, editing,
retrieving, copying, and transmitting text, data, and graphics; coordinating
case preparation.
o Conserves attorneys time by reading, researching, reviewing, verifying,
and routing correspondence, reports and legal documents; drafting letters
and documents; collecting and analyzing information; initiating
telecommunications; organizing client conferences, and attorney meetings;
scheduling couriers, court reporters, expert witnesses, and other special
functions; coordinating preparation of charts, graphs, and other courtroom
visuals; preparing expense reports.
o Generates revenues by documenting and inputting attorney billable time
and reimbursable expenses; preparing invoices; tracking payments.
o Maintains client confidence by keeping client/attorney information
confidential.
o Maintains office supplies by checking stocks; placing and expediting
orders; evaluating new products.
o Updates job knowledge by participating in educational opportunities;
reading professional publications; maintaining personal networks;
participating in professional organizations.
o Enhances department and organization reputation by accepting ownership
for accomplishing new and different requests; exploring opportunities to
add value to job accomplishments.
courses: CORECOMPETENCIES o Regulatory Compliance o Complex Problem Solving o Client Focus o Strategic Planning and Execution o Problem Solving Analysis o Communication Proficiency o High Ethical Standards o Forecasting, measurement and reporting