customer service agent
Levenbert
مجموع سنوات الخبرة :10 years, 9 أشهر
Job Responsibilities:
• Answer calls, chat and respond to emails
• Evaluate problems of the customers and provide logical lasting solutions
• Identify and escalate priority issues
• Manage and resolve customer complaints
• Record the customer information into the CRM system
• Build customer loyalty by follow-up of customer calls
• Provide customers with brochures and information packages on products or services
• Design, develop and implement quality control training programs on a monthly basis for junior agents
• Reviewing customer requirements and ensuring that they are met
• Monthly reports.
• Uses quality monitoring data management system to compile and track the performance of juniors at the team and individual level
• Ensure that product support agents are delivering a high level of customer service
Achievements/Tasks
Greet, communicate with and welcome Business visors Maintain and organize real estate documents, agreements and lease records. Maintain and manage client database with details of deals, contracts, and payments. Handle and screen incoming calls relating to real estate deals.
Welcomes and greets all patients and visitors, in person or over the phone Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.