Customer Service Associate
Sykes
مجموع سنوات الخبرة :5 years, 11 أشهر
Sykes Inc.(Verizon U.S Telco),
Perform troubleshoot on phone and communication system.
Store phone data and ensure that messages are delivered to the proper recipient.
Produce monthly call detail reports for all company/customer.
Perform schedule installation, transfer and disconnection of telecom network.
Provided assistance to end users as requested.
Verify and evaluate customer request.
Adhered to telecommunication standards and confirmed compliance.
Respond to customer with related telco issues.
Process toll free networl activation, change and disconnection.