Amran Awali

Customer Service / Call Center \[Ashghal\]
➢ Trouble shooting with customer complains
➢ Advising the best product and services
➢ Completing organization’s provided target

Manage incoming or outgoing calls.

Follow the different communication texts placed when talking to customers.

Dealing with customers as well as engaging.

Customer needs are identified, questions answered, and problems are resolved.

Sell products and services when possible.

Build sustainable relationships with customers.

Organize all conversation logs.

Build product knowledge; improve performance and achieve goals.

• Trouble shooting with customer complains
• Advising the best product and services
• Completing organizations provided target
• Advising the best product and services

Dealing with a range of customers on a daily basis and handling anything from general enquiries to complaints face to face. Ensuring timely solution and best options for the customers.

•Trouble shooting with customer complains

•Advising the best product and services


•Completing organization’s provided target

•Acting team leader in their absence

Dealing with a range of customers on a daily basis and handling anything from general enquiries to complaints face to face. Ensuring timely solution and best options for the customers.
•Trouble shooting with customer complains
•Advising the best product and services
•Completing organization’s provided target

Dealing with a range of customers on a daily basis and handling
anything from general enquiries to complaints face to face. Ensuring
timely solution and best options for the customers.
• Trouble shooting with customer complains
• Advising the best product and services
• Completing organizations provided target

Provide job candidates by screening, interviewing, and testing applicants; notifying existing staff of internal opportunities; maintaining personnel records; obtaining temporary staff from agencies.
•Pays employees by calculating pay; distributing checks; maintaining records.
•Administer student loan, medical insurance, savings bond, and disability program by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.
•Monitor unemployment claims by reviewing claims; substantiating documentation; requesting legal counsel review.
•Maintain human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time.
•Orient new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.
•Document human resources actions by completing forms, reports, logs, and records.
•Update job knowledge by participating in educational opportunities; reading professional publications.
•Accomplishes human resources department and organization mission by completing related results as needed.

Provide job candidates by screening, interviewing, and testing
applicants; notifying existing staff of internal opportunities;
maintaining personnel records; obtaining temporary staff from
agencies.
• Pays employees by calculating pay; distributing checks;
maintaining records.
• Administer student loan, medical insurance, savings bond, and
disability program by advising employees of eligibility; providing
application information; helping with form completion; verifying
submission; notifying employees of approvals.
• Monitor unemployment claims by reviewing claims;
substantiating documentation; requesting legal counsel review.
• Maintain human resources records by recording new hires,
transfers, terminations, changes in job classifications, merit
increases; tracking vacation, sick, and personal time.
• Orient new employees by providing orientation information
packets; reviewing company policies; gathering withholding and
other payroll information; explaining and obtaining signatures for
benefit programs.
• Document human resources actions by completing forms,
reports, logs, and records.
• Update job knowledge by participating in educational
opportunities; reading professional publications.
• Accomplishes human resources department and organization
mission by completing related results as needed.

Enhance effectiveness by providing information management support.

•Produce information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
.
•Organize work by reading and routing correspondence; collecting information; initiating telecommunications.

•Maintain department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel.


•Complete requests by greeting customers, in person or on the telephone; answering or referring inquiries.

•Maintain customer confidence and protects operations by keeping information confidential.


•Prepare reports by collecting information.

•Maintain office supplies inventory by checking stock to determine

•inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.


•Keep equipment operational by following manufacturer instructions and established procedures.
•Secure information by completing database backups.

•Provide historical reference by utilizing filing and retrieval systems.


•Maintain technical knowledge by attending educational workshops; reading secretarial publications.

Customer Service

• Collect payments (by cash or card) and close sessions