Trip Support Specialist
World Fuel Services
Total years of experience :11 years, 8 Months
Planning of domestic and international charter and private flights based on customer
requests and requirements.
Arranging and confirming fuel releases for flights.
Applying for and obtaining overflight and landing permits for aircraft.
Arranging ground handling with various suppliers globally.
Filing of flight plans, running runway analysis and sending updated weather reports.
Monitoring all flights in process from origin location to final location (flight following).
Booking of airport slots.
Arranging crew accommodation, airline tickets and crew transportation for after hour
requests.
Quoting customers on fuel for after hour requests.
Briefing flight crew and aircraft operators on flight arrangements and advising them of any
unusual circumstances that may have an effect on their operation.
Arranging extension of airport operational hours to accommodate late/early flights.
Ordering of catering on request.
Handle route / passenger / schedule changes.
Perform night shift duties.
Daily email and telephonic communication with customers and suppliers to ensure all
Operations are accurately executed.
Billing of flights.
Collecting data on airports on behalf of operators.
Courses completed while at MH Aviation Services:
Flight Release officer course.
Fixed Base Operations Flight Support Course.
• Planning and organizing of all the flights.
• Book aircraft movement and fuel.
• Brief flight crew of flight details.
• Book and confirm arrival and departure slots.
• Arrange and obtain airport landing/over flight clearances.
• Preparation of pilot folders (authorization sheets, flight paperwork and ticketing)
• Arrange crew accommodation, car hire and passenger handling, after hour requests and immigration and customs.
• Keep flight booking sheet updated with future and current flights.
• Perform post flight checks
• Handle route/passenger/ schedule changes.
• See out and assist with domestic and international flights.
• Handle incoming calls and take written messages as necessary.
• Maintain records of accommodation and contact details on database.
• Perform standby duties.
• Act as first aid officer while at the office.
• Flight Following
• Pre- seating of domestic flights
• Preparing and opening check-in counters in line with airline requirements
• Close out agent for two domestic airlines namely 1time airline and Mango airlines.
• Assisting all special needs passengers with checking-in and boarding of aircraft.
• Assist passengers to make sure their travel plans are satisfactory.
• Handle enquiries on flight information.
• Checking-in guests and their luggage (seat assignments, issuing boarding passes, handling stand-by passengers)