Customer Service Representative
kitopi
Total des années d'expérience :4 years, 9 Mois
• Answering or making calls to clients to learn about and address their needs, complaints, or other
issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that
clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry
clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and
reliability.
• Understanding and striving to meet or exceed call center metrics while providing excellent
consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and
position.
• Adhering to all company policies and procedures.