IT Manager
BIRD EXECUJET AIRPORT SERVICES PVT LTD
Total years of experience :21 years, 3 Months
Provide helpdesk support and resolve problems to the end user’s satisfaction
• Managing IT Team in Delhi, Mumbai, Kolkata and Pune
• System Administration, email Support
• Arranging video & audio conference
• Wireless Systems management
• Planning, implementation and maintenance of offices in various locations
• IT Inventory, IT Budget
• Vendor Bills / Payments issues
• System Warranty issues
• Hardware & Desktop Support, Help Desk, Application installations
• Modify configurations, utilities, software settings, etc. for the local workstation
• Assist with on boarding of new users
• Ensure each workstation has a Laptop / computer, monitor, keyboard, mouse, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Report issues to the Management for better office maintenance.
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Perform timely workstation hardware and software upgrades as required
• System Backup
• Document internal procedures
• Employees IT equipment handover and takeover documentation
• Printers, Scanners Support and maintenance
• Telephone and EPBX Support, ,
• CCTV installation and maintenance
• Bio Metric Machines installation and maintenance.
Led Information Technology team.
•Prepared annual plans, strategies and IT procedures to attain objectives of the firms.
•Completed assigned projects on time.
•Supervised purchasing of software/hardware and other IT supplies.
•Administrated company’s WAN.
•Supervised system troubleshooting, backups, database, and system recovery.
•Provided expert IT support to customer base - Handled every technical query.
•Responsibly handled queries related to customer issues.
•Resolved IT help desk issues efficiently - Helped with timely recovery of valuable data in cases of software disaster.
•Resolved critical technical issues pertaining to System Performance, Viruses, Spyware and Spam related issues, minimized computer crashes, Network & Internet Connectivity related issues, Application Conflicts & System Bugs.
•Motivated employees facing problems in IT areas.
•Maintained cordial relationship with clients and staff
System troubleshooting, backups, database, and system recovery
•Digital Photo Printer maintenance
•Graphic Designing