customer service mtn patners cameroon | bamend
Total des années d'expérience :0 years, 8 Mois
Greet customers as they arrive and ask to provide any kind of assistance
•Provide information on the company’s products and services
•Escort customers to the aisles of choice and help them locate products
•Assist in choosing products and services when prompted by the customer
•Provide product demonstrations
•Provide information on after sales services and warranties
•Take customers’ orders on the telephone and in person
•Ensure that all orders are placed in the order database and delivered to the customer in a timely fashion
•Assist in managing discrepancies and complaints
•Record and maintain customer information
•Stock shelves and rotate items on a periodic basis
•Function as a liaison between customers and the company’s departments
•Provide pricing information to customers
•Provide information on daily deals and discounts
•Prepare customer and productivity reports for the benefit of supervisors
Great guests with a smile and in a friendly manner as they check in and introduce to them the services we offer.
•Make reservations for customers and issue tickets to be presented at the entrance to the sports ground.
•Take customers booking and ensure they are comfortable.
•Double check with customers to make sure they are satisfied with their lodging.
•Receive calls on customer’s reservations and make proper arrangements.
•Solve customers’ problems in the event of a dissatisfaction or inconvenience.
•Forward bills while establishing excellent communication with customers on payment.
•Finding out from guest about their experience while with us and forwarding feedback to senior staff for necessary amendments and corrective actions.
•Coordinated travel arrangements; prepares itineraries; prepares compiles and maintains travel vouchers and records.
Defended two research project on customers services and Brand loyalty. Acquired a higher national diploma in marketing in 2012 and in 2014 I graduated with Bsc of Technology in Marketing.
courses: Advanced Level Certificate ( Cameroon) •2007: Ordinary Level Certificate ( Cameroon)
courses: Advanced Level Certificate ( Cameroon) •2007: Ordinary Level Certificate ( Cameroon)
