customer service representative
Wipro Limited - Philippines
Total des années d'expérience :13 years, 9 Mois
Assisted customer in booking reservation, cancellation and rebooking their travel itinerary.
Create Mileage Plus account for frequent united airline customers
Function:
✓ Documentation on Short Term Agreements and Monthly Invoicing.
Sent bill notification for overdue and pending payments.
✓ Assisted walk-in applicants and provided rental quotations.
✓ Provided customers' needs, answered queries of their preferences and advised customers of the available services based on their needs.
✓ Communicated to subordinates for the requested service made by the customers to avoid inconvenience.
✓ Coached subordinates for proper procedure to augment satisfaction level of the customer.
✓ Managed daily routes / schedules of shipments and deliveries.
✓ Monitored the activities of the employees whenever dispersed for other service as requested by the customer.
✓ Lease / Short term rental contract adviser, supervised daily operation of Hertz fleet rented by 24 companies and verified the repair status and release of vehicles under maintenance.
✓ Tracked the progress of deliveries and offered road-side assistance.
✓ Tracked all loaner vehicles traffic violation and sent monthly report to clients to clear traffic infraction before the renewal of the road permit / registration.
Achievement:
✓ Retained existing clientele when they are about to withdraw their account due to diplomatic crises and reduced customers complaints and issue escalations.
✓ Increased sales profit through strategic planning and maintained revenues of existing lease contract.
✓ Maximize productivity despite of the limited resources at hand
Provided customers with technical support on Internet Satellite Radios.
Answered bill queries, processed bill 9rebates and counseled customer for proper internet radio plan upgrade.
Discussed web self-help tool as option and marketing call for portable internet radio
Areas Taught:
Political Science:
✓ Forms and Systems of the Philippine Government
✓ Basic principles of the Bill of Rights
Economics:
✓ Basic Principle on Law of Supply and Demand
Achievement:
✓ Successfully conducted Outdoor discussion activities in different agencies of local government with emphasis on good governance and practices
Researched International Bio-medical Companies.
Endorsed quotation to finance department for final assessment.
Initiated / Prepared Completion Graph for pending orders and Order Filing System