Customer Support & Administrator Coordinator
Vivid Computer Training, Dubai, UAE
Total des années d'expérience :4 years, 8 Mois
§ Getting encouraging feedback from customers on the service they have received.
§ Answering incoming calls, turning complaints into opportunities.
§ Responding to all requests for information/inquiries quickly.
§ Providing administrative and clerical support (mailing, scanning, faxing, copying, filing).
§ Assisting in resolving problems, answering phone calls and taking messages.
§ Preparing and editing documents like letters, reports, memos, and emails.
§ Scheduling and coordinating meetings, appointments, and travel arrangements for other professionals.
§ Receiving and processing cash payments
§ Greeted all clients and visitors, ensuring that they received an outstanding first impression of the company
§ Maintained all office equipment including printers, copiers, and computers
§ Coordinated and scheduled meetings/travel for staff members
§ Prepared expense request forms for the Administration Department
§ Monitored office supplies and replenish stock as necessary
Maintaining field call report.
Handles incoming calls or inquiries from prospective customers or clients.
Assists customers effectively by solving customer disputes.
Provides customer additional information or explains services.
Discusses products offered and ensures customer satisfaction.
Tactfully handles confrontational or stressful interactions with the public.
Completes supporting paperwork and data entry as required.
Accurately captures customer information.
Creates and maintains service reports.
Making daily service report.
Answering and forwarding phone calls.
Generate the complains & keeping the records of customer’s inquiries, comments and
complaints.
Compile the Attendance sheet of Technical Staff.
Ensure timely and accurate customer’s service.
Answering visitors' enquiries about the products.
Direct requests and unresolved issues to the designated resource.
Record details of actions taken.
Identifying customer’s needs, clarify information, research every issue and providing
solutions and/or alternative.
Communicate and coordinate with internal departments.
Deal directly with customers either by telephone or face to face.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle product and service inquiries.
Process orders, forms, applications and requests.
Record details of inquiries, comments and complaints.
Prepare and distribute customer activity reports.
Follow up on customer interactions.
Provide feedback on the efficiency of the customer service process.