Assistant Manager operations
Redington Gulf
مجموع سنوات الخبرة :11 years, 5 أشهر
• Expertise in SAP SD module
• Maintain strategic partnership with key vendors, distributors and stakeholders to explore more opportunities and strengthen tie-ups
• Managing entire IT solutions and services sales for MEA centric organizations
• Responsible for lead generation, lead qualification, BOQ formation, value proposition, pricing strategy, negotiation and closure
• Increasing sales breadth by targeting new Enterprise level customers
• Customer order management and fulfillment
• Material Master Data management and maintaining pricing conditions
• Performed analytical and demand planning
• Procurement of spare parts-Back to back and Replenishment
• Procurement- PO creation to approval to acquiring materials from Vendor
• Logistics- IBDN and OBDN creation
• Reverse Logistics- Receiving of defectives or DOA parts from customers to returning them to vendor
• Vendor and Customers account receivables and payables management
• Coordinating inventory management, warehousing and haulage, by liaising with all relevant parties, tracking deliveries and ensure that the right stuff gets to the right place, at the right time and in the right quantity
• Monitoring the efficiency and effectiveness of the supply chain
• Implementing process improvements to address complications
• Rotated in various department roles, attended classroom seminars & trainings
• Learned about key interfaces with each area of business and company culture
• Built and nurtured partner / vendor relationships
• Proactively identified problems and implemented effective solutions with regards to business operations and systems customization
• Provided follow-up customer satisfaction with clients as needed
• Provided technical support for distributed systems - from solution deployment and operations to continuous monitoring and improvement
• Provided END to END support to the system involving Plant Maintenance functionalities
• Handled interfaces between Asset Works, SAP-PI and Non-SAP applications
• Creation of test environments and quickly generate components for automated business process test and automation of critical IT processes
• Responsible for all Asset Works jobs monitoring and error reporting
• Monitoring and resolving incidents/issues reported by users, within SLA using Service-now tool
• Knowledge transfer & training to End User
• On Call Support
Possesses a master’s degree focused on Project and Operations Management with extensive knowledge of process optimization and productivity enhancement