Catalog Associate
amazon
Total years of experience :9 years, 0 Months
•Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per
quality standards.
● Ability to work overtime as dictated by business need; as much as 40 hours a week, most
often occurring in the weeks surrounding any official holidays.
● Maintain records of day-to-day work by updating trackers to reflect work done .
● If there is a possible default on SLA's or quality, flag the escalation in time to the manager
or lead Interacting and coordinating with vendors/buyers to accurately reflect the Amazon
catalog for product details and other product-related information.
● Rewards and Recognition for the month of November 2020 for stepping outside the
assigned scope to deliver a result
● Active participant in the Fun Team managing weekly calls with WFH Fun activities, creating
ideas on creative activities for the team.
● Conducting a quiz/discussion for the team on a weekly basis as a process refresher for the
defects reported based on the quality score.
Multi Selling
* Build contacts with potential clients to build new business opportunities.
* Professional and effective customer service to be delivered to the clients and management.
* Maximum cold calls to be made for business development.
* Support in writing new business proposals.
* Updated knowledge about all products and services offered.
* Schedule appointments for senior officials with prospective clients.
* Follow company guidelines for acquisition of customers.
* Submission of applications on daily basis to achieve monthly targets.
* Solely managing Call backs for the Singapore Operations Team, processing all updates in regards to
customer accounts given by them through various channels.
* Address all the online requests by creating requests for the customers in terms of their Account
Maintenance.
* Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the
customers that are provided.
* Ensuring Nil Customer complaints/ Escalations.
* Escalating/highlighting customer problem incidences to the Hierarchical.
* Processing all Updates given by Customers through various channels, right from Account Opening and
Account Closure.
* Handle inbound calls for Banking / Credit Cards and render accurate customer service to Citibank
Customers.
* Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the
customers are provided.
* Nil Defects or Escalations. (100% adherence to product and process).
* Escalating/highlighting customer problem incidences to the Hierarchical.
* Cross-selling on products (assets and liabilities products).
* Handle inbound calls for Banking / Credit Cards and render accurate customer service to Citibank
Customers.
* Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the
customers are provided.
* Nil Defects or Escalations. (100% adherence to product and process).
* Escalating/highlighting customer problem incidences to the Hierarchical.
* Cross-selling on products (assets and liabilities products).
courses: EDUCATIONEDUCATION