مجموع سنوات الخبرة :8 years, 11 أشهر
Convergys Corporation: is a corporation based in Cincinnati, Ohio,
that sells customer management and information management
products, primarily to large corporations
P9213343 \[Valid till - May’27\]
provides business process outsourcing
services for multinational companies in India and internationally. It offers
contact center services, such as customer acquisition, customer
ac
maintenance, customer retention and collection services.
Responsibilities
• Manage client relations and engagement
• Manage Employee and Customer Satisfaction (E-Sat & C-Sat)
Dell International Services India Private Limited manufactures and provides
computer technology solutions worldwide. It provides information
technology services focusing on business transformation and application
outsourcing. The company manufactures client computing devices, servers,
networks and backup systems in India. Dell has been serving companies
around the world, providing customer care and technical support.
Responsibilities
Summary
• Manage customer complaints and provide suggestions related to the
brand
• Identify the pre-process training requirements and support trainings for
transition of new executives
• Induct and mentor new staff members
• Communicate and solve problems faced by new joiners during transition
• Interact with Project Heads to understand and minimize their operational
challenges
• Liaise with different business units within the organization to resolve the
issues faced by customers
• Quality checks and client monitoring
• Audit the number of requests received/process by CSR
Achievements
• Appreciation email from Managing Director for consistent performance
and dedication towards work
• Met expectations and deadlines consistently
• Assigned as Single Point of Contact (SPOC) for one of the most critical
customer to manage customer retention, since, the customer had issued
termination notices
Intelenet® Global Services is a leading global Business Process
Solutions company, committed to service excellence. We focus on
enhancing Customer Experience by investing in relationships and
powering innovation through Technology and Analytics.
Responsibilities
• Inbound and Outbound calls to customers for Client - Vodafone
Telephone Services
• Provide customer support answering queries and resolving issues
Achievements
• Received several customer appreciations for exemplary customer
service
• Resolved an average of 350 inquiries in any given week and
consistently met performance benchmarks in all areas (speed,
accuracy and volume)
• Became the lead “go-to” person for new reps and particularly
challenging calls as one of the company’s mentors and trainers of
both new and established employees
• Commended for initiative, persuasiveness, intense customer focus
and dependability in performance evaluations
courses: Aviation and Hospitality Management Successful completion of Aviation & Hospitality management course