Reporting to the Senior Manager, this role’s objective is to receive and nurture leads for company setup by promptly initiating the contact, converting those leads into a sale, and assisting the client through the entire customer journey.
Job tasks include interacting with potential clients, promoting and stimulating interest, answering all setup related inquiries, explaining the entire setup process, and providing advice on the best solution for clients’ requirements (company structure, license type, business activity, office solutions). An essential part of the job responsibility is to ensure that clients are able to gather and submit all the required info and documents for the setup and to regularly follow up with clients to ensure they successfully complete the process and to liaise internally with all the support functions to achieve a successful application. Finally, upselling the Value Added Products & Services and cross selling other Business Units’ products and services where relevant during all interactions with clients is a key task for this role.
The Client Relationship Manager is responsible for attending immediately by telephone and email to all qualified leads allocated, ensuring a high level of conversion is maintained and all KPIs are on target.
The Client Relationship Manager is the sole point of contact and will take full responsibility for the management and conversion of all new leads. We consult with potential clients and promote all products and services through all channels including but not limited to incoming call inquiries, web inquiries, channel partners, referrals.
Key Areas of Responsibility:
- Provide informed advice on all company set up procedures, required documentation, rules and regulations, registration and licensing timelines.
- Capture all the required info which can help in profiling and qualifying the new leads and will be a valuable input to our strategy.
- Take sole ownership of each newly assigned client leads by assisting them on the company set up process until the license is issued.
- Initiate contact with assigned leads and answer all inquiries within the same day. Get to know the client’s potential and future plans and really understand their business.
- Take a proactive approach in ensuring that clients are fully aware of all future requirements and regularly follow up with clients on all stages of the applications including the payment to ensure a successful completion of the application and avoid any delays.
- Delegate tasks to the Associates and the operation department
- Execution of administrative work such as Visa services (new visa, renewal and cancellation).
- Perform coordination at authority like Dubai Municipality, Immigration Department, Free Zone Authorities and modifying and updating the contract and forms as per latest information.
- Making recommendations based on client requirements and closing the business.
- Closing new business and managing existing accounts to secure revenue for the company.
- Handle escalated phone calls with prospects to ensure issues are resolved and they are provided with appropriate information.
- Maintain strong and long term relationships with clients, avoiding cancellations and seeking for up-sale.
- Develop and administer marketing database CRM which includes client and prospect information, mailing list applications.
- Keeping up to date information about new developments and policies in different free zones to maximize opportunities to create new business.
- Coordinating and following up of schedules, deadlines and delivery dates.
- Company industry:
- Business Consultancy Services
- Job role:
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Consulting
