Sr. Retail Sales Executive
The Aadil Enterprises
مجموع سنوات الخبرة :16 years, 11 أشهر
• Greeting and directing customers.
• Providing accurate information (e.g. product features, pricing and after-sales services).
• Visiting the offices of potential clients for appointments.
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Stay up-to-date with new products/services
• Understanding of the retail sales process
• Created and developed sales strategies, and business development plan for territory.
• Met and exceeded goals for 3 consecutive years by maintaining and creating a consistent pipeline.
• Ensuring clean and recorded file handling and file movement
• Gathered customer needs and worked with product development teams to implement changes based on feedback.
• Generated leads and prospect customers by cold calling & walk-ins.
• Ensuring targets are met daily/weekly/ monthly.
• Proposed marketing strategy ideas to optimize targeting of customers.
• Organized and facilitated sales promotion programs and participation seminars.
• Taking follow-up on issues raised and ensuring timely resolution.
• Ensure correct provisioning of services to the Customers.
• Ensuring parameters are met like SLA, AHT, Quality and CSAT.