Self Employed
Self Employed
Total years of experience :30 years, 11 Months
Utilize interpersonal, and organizational skills to provide exceptional service and consultation. Develop and implement strategic operations, business development initiatives, short, and long-term business objectives and opportunities. Seek opportunity to stay abreast on current trends, opportunities, and upskills on latest technology. Worked as a partner for HUE services and successfully managed services inclusive of building repairing, painting and interior design.
Key Accomplishments:
♦ Identify new business opportunities and build strategic relationship with key stakeholder to provide business development and general management consultation.
♦ Resolve complex operational issues with confidence, persistence, creativity and utilise analytical thinking, problem-solving, and communication skills to enhance business processes.
♦ Utilize knowledge and skills obtained in customer relationship management and operations provide suggestions, recommendation, and advice on business related concerns.
♦ Built a network and community relationships in the geographical area and implemented marketing strategies to increase brand recognition and real estate’s services.
Continuously grew in career with six promotions over 21 years in Vodafone with consistent hard work and dedication. Oversaw Credit & Collection operations for entire West Bengal, Sikkim & Andaman; led a team of 1000+ employees (including agency staff) to achieve business goals and increase profitability; coordinated with other leaders to develop strategies and policies to increase the trajectory of revenue and profits. Managed total portfolio of customers, emphasized on monthly billing, flow, bad debt, churn, cost, C-Sat, NPS and timely resolved customer complaints.
Key Accomplishments:
♦ Was ranked top 5 numerous times among Vodafone-16 Circles
♦ Nationally ranked 2nd among Vodafone-16 Circles in -2010-11 (functional parameters)
♦ Ranked No.1 nationally in 2013-2014 in credit function
♦ Ranked 1st Nationally in Credit & Collection quality parameters in 2015
♦ Ranked 1st Nationally for outbound tele-calling performance in 2013
♦ Continuously ranked no 1 or 2 in subscriber churn nationally
♦ Developed RPD (Rural Post-paid Distributors) Model for increasing Postpaid business in Rural market resulting in 30% of new business acquisition.
♦ Continuously improved circle post-paid revenue by approximately by upselling value added services
♦ Mentored and developed 10 employees for Sr. Management roles who increased performance, exceeded revenue and met all KPIs; developed team bonding, and reward and recognition programs resulting in attrition level of
Marketing of boiler spares in National Thermal Power Corporation and Steel Plants
Supervision of Electrical installations
Bachelor of Science - Physics, Chemistry, Mathematics
